Customer Service Specialist

2 giorni fa

Via Milano, Italia Listgrove Ltd A tempo pieno

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975.Customer Service Specialist – Italia Il Cliente: Il nostro cliente è un produttore e fornitore europeo di prodotti FMCG. Descrizione del Ruolo: Gestione dell'elaborazione degli ordini di vendita. Responsabile dell' inserimento ordini, monitoraggio delle spedizioni e supporto alla fatturazione nell'ambito del processo di fulfillment. Gestione del post-vendita e del servizio clienti, inclusi follow-up su problematiche e attività commerciali correlate, con responsabilità nella gestione e risoluzione dei reclami. Gestione e risposta alle richieste telefoniche dei clienti. Follow-up dei punti d'azione derivanti da contratti annuali e visite ai clienti, ad esempio su prezzi, volumi, accordi logistici e progetti speciali. Supporto al team commerciale nella preparazione ed emissione delle offerte, nonché nella definizione di budget e previsioni di vendita. Fornitura ai clienti di informazioni sulle condizioni di acquisto e sulla documentazione export richiesta. Controllo delle specifiche e dei prezzi degli ordini, monitoraggio e conferma delle tempistiche di consegna. Preparazione ed elaborazione delle fatture, verifica dei limiti di credito in fase di inserimento ordini, calcolo e gestione delle condizioni e dei prezzi tramite listini. Attività di marketing attraverso la gestione dei dati dei clienti assegnati e supporto nelle attività di ricerca. Profilo del Candidato: Esperienza in uffici commerciali o Customer Service. Preferibile esperienza in aziende manifatturiere. Buona dimestichezza con sistemi digitali, software e strumenti informatici (SAP, CRM, ecc..) Attitudine al lavoro con i numeri e ottime capacità comunicative, sia orali sia scritte. Italiano fluente e ottima conoscenza della lingua inglese, parlata e scritta. Per candidarti contatta: Ellie Guest

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