Marketing Customer Support Representative
4 giorni fa
Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages RequiredItalian: C1 / Native level English: B2 level or higherRole Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset. Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experience Handle end‑to‑end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product‑related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months) Meal Allowance: €7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions. Relocation Support If interested send me your English CV to email. #J-18808-Ljbffr
-
Marketing Customer Support Representative
4 giorni fa
Via Milano, Italia Cross Border Talents A tempo pienoJob TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1...
-
Marketing Customer Support Representative
2 giorni fa
Milano, Italia Cross Border Talents A tempo pienoJob Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages...
-
Marketing Customer Support Representative
4 giorni fa
Milano, Italia Cross Border Talents A tempo pienoJob Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages...
-
Marketing Customer Support Representative
2 giorni fa
milano, Italia Cross Border Talents A tempo pienoJob TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1...
-
Bilingual Marketing Support
4 giorni fa
Via Milano, Italia Cross Border Talents A tempo pienoA recruitment agency is seeking a Marketing Customer Support Representative in Milan to provide B2B customer support for advertisers using their products. The role focuses on product troubleshooting, customer education, and ensuring a high level of customer satisfaction. Candidates must be fluent in Italian and English, possess strong communication and...
-
Marketing Support Specialist – Italian
4 giorni fa
Via Milano, Italia Cross Border Talents A tempo pienoA recruitment firm is seeking a Marketing Customer Support Representative fluent in Italian and English to provide B2B customer support. Duties include troubleshooting product issues and managing communication through email and chat. The ideal candidate will possess strong communication skills and a problem-solving mindset. Compensation includes a...
-
Customer Support Representative
2 settimane fa
milano, Italia Altro A tempo pienoCustomer Support Representative – Spanish & EnglishAre you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...
-
Customer Support Representative
1 settimana fa
Milano, Italia Essence Coaching Group A tempo pienoCustomer Support Representative – Spanish & EnglishAre you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria.This is your chance to be part of a dynamic, multilingual...
-
Customer Support Representative
2 settimane fa
Milano, Italia Essence Coaching Group A tempo pienoCustomer Support Representative – Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic,...
-
Marketing Customer Support Representative
3 giorni fa
Milano, Italia Cross Border Talents A tempo pienoJob TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal(On-site)Start Date29 January ****Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours:07:*******:00Rotative shifts:07:*******:0010:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native...
