Data Center Operation Technician

Data Center Operation Technician , Operations, IT Support & EngineeringAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centres and the servers, storage, networking, power, and cooling equipment that keep the cloud running. We work on challenging problems with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing unlimited capacity at the lowest possible cost for our customers.The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding team. Data Centre Technicians act as the primary resolver, troubleshooter, and solution provider for a wide range of data centre infrastructure issues, including hardware, fibre, networking, and related problems.Key ResponsibilitiesMaintain a high level of system reliability by prioritising and resolving trouble tickets efficiently.Escalation point and technical troubleshooter for all systems and problems, including deep diving into Linux server issues and XEN service virtualization troubleshooting.Troubleshoot technical issues on various platforms ranging from systems through to power/mechanical, remediate physical layer outages, both systems and network, and remediate or recover physical power issues on racks.Participate in data centre power and cooling events and install and configure racks of hosts in line with internal SLAs.Meet 24x7 on‑call requirements and respond during shift rotations, triage and resolve trouble tickets for all devices in your region, and act as the data centre point of contact for all high severity issues.Physical replacement of server and network device parts, ensure correct rotation of parts and spares, and define metrics to increase customer uptime.Enforce Amazon’s security best practices, interact with third‑party vendors and contractors, and contribute ideas to improve operational efficiency.Participate in and deliver on a number of high‑impact small to mid‑scale projects and attend team meetings for metric analysis and project status updates.Contribute towards building a great team by getting involved in the Amazon hiring process and candidate interviews, and share knowledge and help educate less technical staff on best practices related to all service owner issues.QualificationsBasic Qualifications2+ years of experience with server hardware.1+ years of experience with UNIX/Linux operating systems.Server hardware troubleshooting experience.Preferred QualificationsBachelor’s degree in an IT‑related field or equivalent professional or military experience.Hands‑on experience with one or more of the following hardware platforms (e.g. Dell, HP) is a plus.Previous experience working in a data centre environment (racking, stacking gear, cable management, hot & cold aisle containment).Valid driver’s licence and personal vehicle to travel between sites.Hold or be able to attain an Australian Government Security Vetting Agency clearance (see position has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or elevated locations while adhering to health & safety guidelines. The role involves covering 24x7 shift rotation.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr