Incident Manager
1 settimana fa
Role Overview: We are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key Responsibilities: Manage and coordinatethe resolution of incidents from detection to closure. Act as theprimary point of contactfor incident escalation and communication. Ensuretimely restoration of servicesin line with SLAs and governance standards. Document incident details, timelines, and actions taken in ITSM tools. Facilitatepost-incident reviewsand contribute to root cause analysis (RCA). Collaborate with Problem Management and Change Management teams to prevent recurrence. Support continuous improvement ofincident management processes.Required Skills & Qualifications: 2–3 years of experience inIncident Managementor IT Service Operations. Good understanding ofITIL frameworkand service management principles. Strong communication and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Experience withITSM tools(e.g., ServiceNow, Remedy).Preferred Qualifications: ITIL v4 Foundation Certification. Exposure to major incident handling in enterprise environments.Soft Skills: Analytical and problem-solving mindset. Ability to remain calm and decisive during critical situations. Team-oriented with strong collaboration skills.
-
Incident Manager
1 settimana fa
Torino, Italia Idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes,...
-
Incident Manager
1 settimana fa
Torino, Italia idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
-
Incident Manager
1 settimana fa
Torino, Italia Idpp A tempo pienoRole Overview:We are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong...
-
Incident Manager
4 giorni fa
Torino, Italia Q1 Technologies, Inc. A tempo pienoWe are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication...
-
Incident Response Lead
4 giorni fa
Torino, Italia Q1 Technologies, Inc. A tempo pienoA technology services company in Italy is seeking an experienced Incident Manager to coordinate the resolution of major incidents and ensure service continuity.The ideal candidate will have 2-3 years of relevant experience, a good grasp of ITIL processes, and strong communication skills.Responsibilities include managing incidents from detection to closure,...
-
CYBER INCIDENT RESPONDER
3 settimane fa
Torino, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
-
IT Incident Manager: 24/7 Resilience Lead
4 settimane fa
Casalnuovo di Napoli, Italia Altro A tempo pienoAn established industry player is seeking an IT Incident Manager to lead incident response efforts and enhance IT resilience. In this pivotal role, you will coordinate cross-functional teams to ensure swift resolution of IT incidents, conduct thorough post-incident analyses, and implement preventive measures. This position offers a unique opportunity to...
-
Cyber Incident Responder Senior
4 settimane fa
Provincia di Pisa, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
-
Cyber Incident Responder Senior
4 settimane fa
Casalnuovo di Napoli (NA), Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
-
Sant'Ambrogio di Torino, Italia TAS A tempo pienoTAS Sp A , multinazionale specializzata in soluzioni software per la monetica, i pagamenti, i mercati finanziari e i sistemi per l'Extended Enterprise, ricerca per la propria sede di Roma un brillante Project Manager con pregressa esperienza nel ruolo, da inserire all’interno dell'area E-Money.Raccolta requisiti, analisi e formalizzazioneValutazione dei...
