Lavori attuali relativi a Head of Customer Success - Rome - Altro
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Remote-First Global Head of Customer Success
1 giorno fa
Rome, Italia Altro A tempo pienoA partnership organization is seeking a strategic Head of Customer Success based in Italy to lead customer experience for a fast-growing e-commerce brand. This role aims to optimize customer satisfaction, loyalty, and operational excellence by leading a high-performing team and implementing effective processes. Ideal candidates have over 5 years in customer...
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Head of Operations
1 settimana fa
Rome, Italia OSL Pay A tempo pienoHead of Operations OSL Pay is a forward-thinking company dedicated to revolutionizing the payments landscape. We are committed to delivering exceptional value to our clients and stakeholders through innovative solutions and operational excellence. As we continue to grow, we are seeking a dynamic and experienced Head of Operations to join our executive...
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Head of Italy Integrated Customer Experience
7 giorni fa
Rome, Italia Damco Spain SL A tempo pienoHead of Italy Integrated Customer ExperienceAs Head of Italy – Integrated Customer Experience, you will be responsible for leading the Italian Integrated Customer Experience organization at Maersk, ensuring exceptional service delivery across the full end-to‑end customer journey.You will guide and develop a team of managers and specialists, driving...
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Customer success manager
6 giorni fa
Rome, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
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Customer success specialist
2 settimane fa
Rome, Italia Flottando A tempo pienoAbout the roleWe're growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us.As a Customer Success Specialist at Flottando, you'll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.This is a hands-on role for...
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Head of Secondary
2 settimane fa
Rome, Italia Altro A tempo pienoJob title Head of SecondaryJob description A well-established international school in Rome is seeking an experienced and inspiring Head of Secondary to lead its Middle and High School provision.Reporting to the Head of School, the successful candidate will provide strong educational and operational leadership across Secondary, ensuring high standards of...
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Head of Secondary
2 settimane fa
Rome, Italia Altro A tempo pienoOverviewJob title Head of Secondary A well-established international school in Rome is seeking an experienced and inspiring Head of Secondary to lead its Middle and High School provision. Reporting to the Head of School, the successful candidate will provide strong educational and operational leadership across Secondary, ensuring high standards of teaching...
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Head of Secondary
7 giorni fa
Rome, Italia Altro A tempo pieno3 giorni fa OverviewJob title Head of Secondary A well-established international school in Rome is seeking an experienced and inspiring Head of Secondary to lead its Middle and High School provision. Reporting to the Head of School, the successful candidate will provide strong educational and operational leadership across Secondary, ensuring high standards...
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Head of Secondary
2 settimane fa
Rome, Italia Altro A tempo pienoJob titleHead of SecondaryA well-established international school in Rome is seeking an experienced and inspiring Head of Secondary to lead its Middle and High School provision.Reporting to the Head of School, the successful candidate will provide strong educational and operational leadership across Secondary, ensuring high standards of teaching and...
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Head of Secondary
1 settimana fa
Rome, Italia Altro A tempo pienoJob titleHead of SecondaryJob descriptionA well-established international school in Rome is seeking an experienced and inspiring Head of Secondary to lead its Middle and High School provision.Reporting to the Head of School, the successful candidate will provide strong educational and operational leadership across Secondary, ensuring high standards of...
Head of Customer Success
14 ore fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Italy.We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand. This role is responsible for shaping the end-to-end customer journey, driving satisfaction, loyalty, and operational excellence across multiple channels. You will lead a high-performing team, optimize post-sales operations, and implement scalable processes that enhance both client and internal experiences. The ideal candidate thrives in a dynamic, remote-first environment, has a strong background in e-commerce or customer-facing operations, and is passionate about delivering exceptional service while enabling business growth. This position offers a unique opportunity to make a significant impact across a global customer base.AccountabilitiesLead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.Enable consultative sales and client interactions across multiple channels, including email, SMS, and social platforms.Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.Manage client onboarding, equipment setup, and ongoing support, ensuring a seamless post-sales experience.Lead logistics-related communications for damages, returns, and shipping, collaborating with operations to improve processes.Identify recurring pain points and drive process improvements or automation initiatives to enhance efficiency and client satisfaction.RequirementsMinimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity.Strong background in e-commerce operations; experience with Shopify, QuickBooks, or similar tools preferred.Excellent written and verbal communication skills with a strong client service mindset.Analytical and problem-solving skills, with attention to detail and operational rigor.Ability to manage remote teams and work effectively in a distributed, global environment.Familiarity with professional coffee equipment or the specialty coffee industry is a significant plus.BenefitsFully remote and globally distributed team with flexible working arrangements.Opportunity to lead a high-impact function within a fast-growing e-commerce brand.Collaborative and passionate culture focused on innovation and customer experience.Professional growth opportunities in a rapidly expanding organization.Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1#J-18808-Ljbffr
