Customer Success Manager, Italian Speaker

15 ore fa


Milan, Italia Altro A tempo pieno

Customer Success Manager, Italian Speaker We are looking for a motivated, hardworking, and hands‑on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and thrive on daily interactions with customers.The Customer Success team at MongoDB establishes relationships and becomes a trusted advisor and “go‑to” person for customers. The role can be based hybrid out of our Dublin or Milan office.ResponsibilitiesWork as a strategic advisor, providing guidance on MongoDB best practices and overall technology strategy; run enablement sessions and recommend product features to accelerate customer time to value and growth.Collect feedback and identify roadblocks from customers and inform internal teams, including Product, Professional Services, and Leadership.Act as the link between customers and product engineering to develop new innovative solutions and shape future roadmap.De‑escalate and resolve critical customer issues and complaints, finding the best solution for both customer and MongoDB.Build and execute



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