Customer Success Executive

2 giorni fa

Milan, Italia BizAway A tempo pieno

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be: ● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions● Proactively identify and act on upsell opportunities to expand client usage and revenue● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business● Proactively suggest actions and campaigns to improve the customer journey and enhance growthYour basic qualifications ● You are fluent in English and Dutch● You have 1+ years of experience in B2B

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