Customer Success Executive

17 ore fa

Milan, Italia Turismo e tempo libero A tempo pieno

About BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. We are looking forWe are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team. Your role in BizAwayAs a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be: Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions Proactively identify and act on upsell opportunities to expand client usage and revenue Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business Proactively suggest actions and campaigns to improve the customer journey and enhance growth Your basic qualificationsFluent in English and Dutch 1+ years of experience in B2B

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