CRM Manager

2 settimane fa


bergamo, Italia Collective A tempo pieno

Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy. They are now looking for a CRM Manager (Web & Retail) to oversee all customer communication. Your mission: drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM strategy. MISSIONS Plan and execute CRM campaigns (build the marketing calendar, write creative briefs, oversee campaign execution, ensure database quality, and guarantee consistency across channels) Analyze and optimize performance (track KPIs, monitor results, run A/B tests, and recommend improvements) Coordinate internal and external stakeholders, including agency management Manage and enhance the loyalty program PROFILE Master’s degree (Marketing, Digital, Business, or equivalent) 2–3 years’ experience in CRM, loyalty, or marketing automation, ideally within retail, fashion, beauty, or luxury Strong command of Klaviyo is a strong asset Excellent analytical and segmentation skills with a data-driven mindset Customer-centric approach with solid commercial awareness Excellent writing skills and aesthetic sensitivity aligned with a premium brand universe Fluent in English and Italian Soft Skills Highly organized and detail-oriented Team player with strong collaboration capabilities Analytical and performance-driven Strong interest in fashion, femininity, and the brand’s identity MORE Start: Mid-January Duration: 4 months, full-time Location: Bergamo #J-18808-Ljbffr


  • CRM Manager

    2 settimane fa


    bergamo, Italia Collective A tempo pieno

    Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy.They are now looking for a CRM Manager (Web & Retail) to oversee all customer communication.Your mission: drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM...

  • CRM Manager

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    bergamo, Italia Altro A tempo pieno

    Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy.They are now looking for a CRM Manager (Web & Retail) to oversee all customer communication.Your mission: drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM...

  • CRM Manager

    1 settimana fa


    Bergamo, Italia Collective A tempo pieno

    Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy. They are now looking for a CRM Manager (Web & Retail) to oversee all customer communication. Your mission: drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM...

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    Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy.They are now looking for a CRM Manager (Web & Retail) to oversee all customer communication.Your mission: drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM...

  • CRM Manager

    1 giorno fa


    Bergamo, Lombardia, Italia Collective A tempo pieno

    Our client, a fashion retailer, is undergoing major transformations in its CRM processes to strengthen its customer relationship strategy.They are now looking for aCRM Manager (Web & Retail)to oversee all customer communication.Your mission:drive customer engagement, increase loyalty, and grow customer lifetime value through a seamless omnichannel CRM...

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