Front Desk Agent

2 giorni fa

Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the role:   The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front of The House, reporting into the Front Desk Manager. What you will do:   Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible  Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;  Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests What you bring:   One + years experience working within a luxury hotel or similar environment is considered an asset  Excellent interpersonal skills and communication skills  Cross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest’s preferences.  What we offer:  Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dry Cleaning for Employee Uniforms Meals available at our Employee Restaurant  Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year  Employee Recognition Programs  Opportunities to build a successful career with global potential  Schedule & Hours: This position is based at the Four Seasons Milan. You must possess the legal right to work in Italy and have fluency in English and Italian.

  • Guest Experience Expert/Front Desk Agent

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    Guest Experience Expert / Front Desk Agent – Casa Brera – a Luxury Collection Hotel, Milan Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is inviting applications for the Guest Experience Expert / Front Desk Agent position. Report to the Front Desk Manager. The role covers front‑desk and guest‑services tasks.Key...

  • Guest Experience Expert/Front Desk Agent

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    Guest Experience Expert / Front Desk Agent – Casa Brera – a Luxury Collection Hotel, MilanCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is inviting applications for the Guest Experience Expert / Front Desk Agent position. Report to the Front Desk Manager. The role covers front‑desk and guest‑services tasks.Key...

  • Guest Experience Agent | Front Desk

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    A renowned hotel chain in Milan is seeking a Front Office Agent to manage guest interactions and ensure exceptional customer service. The role involves personalizing guest experiences, handling administrative tasks at the front desk, and promoting sales through upselling. Candidates should have a university degree in Tourism or hotel management and advanced...

  • Front Desk Guest Experience Agent — Global Growth Path

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    A leading hospitality company seeks a Front Office Agent for its Gran Melià Palazzo Cordusio location in Milan, Italy. The role is focused on enhancing guest experiences through personalized service and efficient front desk operations. Candidates should have a university degree in tourism or hospitality and at least one year of customer service experience....

  • Guest Experience Lead: Front Desk, Milan Luxury

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    A luxury lifestyle hotel in Milan is looking for a Guest Experience Expert / Front Desk Agent to provide exceptional front-desk and guest services. The ideal candidate will have prior experience in a similar role, a warm demeanor, and speak English fluently with at least intermediate Italian. Responsibilities include managing check-ins/outs, assisting guests...

  • Front Desk

    6 giorni fa

    Milan, Italia Altro A tempo pieno

    A luxury collection hotel in Milan seeks a Guest Experience Expert/Front Desk Agent to ensure a memorable stay for guests. Responsibilities include managing check-ins/outs, engaging with guests, and addressing service requests while working with various hotel departments. Ideal candidates possess a positive demeanor, problem-solving skills, and experience in...

  • Front Desk Manager

    2 giorni fa

    Milan, Italia Altro A tempo pieno

    Front Desk Manager - Celebrity Cruises The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine...

  • Front Desk Manager

    2 giorni fa

    Milan, Italia Altro A tempo pieno

    Front Desk Manager - Celebrity CruisesThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine...

  • RCI - Front Desk Manager - ITA

    4 settimane fa

    Milan, Italia Royal Caribbean Group A tempo pieno

    The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...

  • Sr. Front Desk Hospitality Agent

    2 settimane fa

    Milan, Italia Sonder A tempo pieno

    Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.  Our properties are...