Sales Operations Coordinator

7 giorni fa


roma, Italia Qatar Airways A tempo pieno

Job Description - Sales Operations Coordinator (218930)

Job Posting

Mar 12, 2025, 2:28:06 PM

Primary Location

Rome - FCO

Unposting Date

Mar 26, 2025, 8:59:00 PM

Description

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator.

Based in Rome, Italy you will be responsible for the execution of daily sales operations tasks and deliver five-star service for internal sales teams and external trade partners to facilitate QR revenue generating sales activities.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

  • Adhere closely to Standard Operating Procedures for sales operations functions ensuring alignment to Qatar Airways (QR) global sales operations principles.
  • Play a leading role in the team for executing sales operations activities including Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
  • Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
  • Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
  • Assist our sales teams with Key Customers in face-to-face meetings and maintain accurate reporting for our account managers across a portfolio of accounts.
  • Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
  • Handle all sales operations activities including (but not limited to) reservations and ticketing, refunds, agency billing disputes, trade/corporate account support, group sales, sales support, sales systems and supporting important clients with their travel arrangements.
  • Oversee the processing of refunds and work closely with various departments to ensure all issues relating to ticketing audit are handled, maintenance of Galaxy, Sales Force and Trade portal platforms.
  • Produce reports for relevant markets and share monthly performance reports.
Qualifications

About you:

  • Minimum 3 years of job-related experience in one or more of these fields: reservations/ticketing, sales support, tariffs, distribution, business analysis.
  • Good knowledge of airline processes (e.g. Pricing/Distribution technology) and GDS systems.
  • Problem-solving skills, efficiency-oriented mindset.
  • Fluency in English and Italian.
  • You must have the right to live and work in Italy and/or the EU to be considered for this role.

Please upload CVs in English language only.

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