Night Duty Manager

Part of Marriott International, Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Night Duty Manager. Reporting to the Director of Front of the House, the Night Manager on duty oversees all property operations during the overnight shift, ensuring that the highest levels of hospitality and service are provided. This is a fixed-term contract position and the starting date is on March. The main responsibilities of the Night Duty Manager are: Representing property management in resolving any guest or property related situation during the night shift in full autonomy. Managing the flow of questions and directs guests accordingly. Serves as Guest Relations Manager/Front Desk Manager and handles the tracking of service issues. Completes end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. The Impact you’ll make In our property nights are never boring and that’s why we need a superhero to oversee our stunning property. You are confident with front desk operations and procedures and can supervise the other team members easily. You will be in charge of the night shift operations and act as the point of reference for both guests and Associate always in compliance with Company standards. About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. What we offer A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Canteen service Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. Discounts for your friends and family. 5euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives. CORE WORK ACTIVITIES Monitoring Property Operations Directs, monitors, and assists all overnight staff, by coordinating engineering and housekeeping, security and supporting food and beverage operations Coordinates the emergency overnight team and be the point of reference for any sort of emergency Understands and complies with loss prevention policies and procedures. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Participates as needed in the investigation of associate and guest accidents and reporting them into the relevant systems Maintains a strong working relationship with all departments to support night property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Monitors and ensures compliance with all Guidelines to Operations Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment Ensures guest tracking scores and employee opinion survey goals are achieved Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD night report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures and conduct BSA audit for the welcome desk night agent on regular basis Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Manage Front Office Operations Process all guest check-ins by confirming reservations in computer system (OPERA), verifying guest identity, requesting form of