Customer Support Specialist

22 ore fa


Rome, Italia XCEED A tempo pieno

About the RoleAs a Customer Support Specialist, you’ll be the voice of XCEED to our users. You’ll provide fast, empathetic, and effective support to people who are purchasing, managing, or attending events through our platform. You’ll help solve problems, clarify doubts, and ensure every XCEED user feels heard and supported.Bilingual in English and Italian, you’re tech‑savvy, confident with customer support tools, a clear and effective communicator, comfortable working under pressure, and a highly collaborative, curious, and analytical professional focused on delivering better service and smarter solutions at XCEED.We don’t expect you to follow a 9‑to‑5, but we do need someone who’s fully present during the high‑energy hours our users need us most, primarily evenings and weekends.What Will You DoResponding to User Inquiries: Handle all inbound support conversations through our customer support platform, covering ticketing, payments, cancellations, and event details.Troubleshooting: Assist users with technical issues related to the XCEED app or website (e.g. login problems, ticket retrieval,



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