Customer Experience Specialist

1 settimana fa

Segrate, Italia Altro A tempo pieno

Join to apply for the Customer Experience Specialist role at Zimmer BiometAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.What You Can ExpectResponsabile della gestione del processo degli ordini e della fatturazione dei prodotti per l’area di responsabilità in adesione con le procedure Zimmer BiometHow You’ll Create ImpactGestisce il processo degli ordini per l’area di responsabilità rapportandosi quotidianamente con il cliente (amministrazione azienda ospedaliera, farmacia, sala operatoria e provveditorato) in adesione con le procedure Zimmer BiometProcessa gli ordini a sistema verificando le condizioni di fornitura ed assicurando il servizio efficiente al cliente.Assicura la gestione dei reintegri e della fatturazione entro il cut-off timeAssicura l’efficienza del servizio e l’evasione degli ordini anche in condizioni “difficili” (urgenza della consegna, indisponibilità del materiale) valutando la soluzione migliore, proponendo ed attivando procedure alternative.Supporta i clienti gestendo le richieste ricevute attraverso l’utilizzo di Sales ForceControlla e verifica le condizioni degli ordini del cliente (dati su prodotti, tempi di consegna, prezzi, sconto merce..)Scambia informazioni con l’ufficio conto visione, magazzino, logistica e con l’ufficio gare e preventivi per eventuali difformità di dati contenuti negli ordini e nelle fatture, allo scopo di risolvere la problematica ed ottenere informazioni corretteScambia informazioni con il commerciale dell’area di riferimento per gestione e risoluzione problematiche nella gestione degli ordini e nella movimentazione della merceSollecita la regolamentazione del materiale in attesa fatturazione da parte del clienteAssicura ed esegue la chiusura del fatturato mensile, interagendo con il Finance per garantire ed assicurare l’allineamento delle tempistiche di chiusura mensileEvade le richieste dei clienti elaborando documenti di copia di bolle, ordini, note credito/debito e fattureEmette note di credito/ debito nei confronti dei clienti per problematiche di differenza nei prezzi, o differenza di reso o per politiche di scontoWhat Makes You Stand OutPreferibile esperienza precedente in Customer Service nel settore medical devicesEsperienza nella gestione di ordini, note di credito e fatturazioneYour BackgroundBuon Utilizzo PC (pacchetto Office)Conoscenza SAPConoscenza Sales ForceEsperienza Customer ServiceTravel ExpectationsEOE/M/F/Vet/DisabilitySeniority levelEntry levelEmployment typeFull-timeJob functionOtherMedical Equipment Manufacturing#J-18808-Ljbffr

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    2 settimane fa

    Segrate, Italia Zimmer Biomet A tempo pieno

    Join to apply for the Customer Experience Specialist role at Zimmer Biomet At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team...

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    Segrate, Italia Altro A tempo pieno

    Join to apply for theCustomer Experience Specialistrole atZimmer BiometAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member,...

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    Segrate, Italia Zimmer Biomet A tempo pieno

    Join to apply for theCustomer Experience Specialistrole atZimmer BiometAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you...

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    Segrate, Italia Zimmer Biomet A tempo pieno

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to...

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