Assistant F&B Outlet Manager

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Assistant F&B Outlet Manager. Reporting to the F&B Outlets Manager, the ideal candidate has a 360° understanding of luxury lifestyle hospitality and national and international experience in leading and training teams, promoting, and organizing events. This position supports the smooth running of daily F&B operations across our restaurant Etereo. It combines hands-on involvement with team coordination, guest experience, and operational standards. We’re looking for someone collaborative, with a strong sense of responsibility and a drive to make a meaningful impact through their work. About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. The main responsibilities of the positions are: overseeing the F&B operations in the outlet. leading the F&B team, managing the daily operations of the outlet. applying Standard Operating Procedures and company guidelines. managing function's controllable expenses to achieve or exceed budgeted goals. We look for people who love to create memorable experiences around food&beverage and to leave a mark on their team. This is full-time position, 5 days a week with 2 days off. The starting date is as soon as possible. What you’ll do Managing Day-to-Day Operations Supervises and manages employees and all day-to-day operations of the hotel outlet. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant. Reviews staffing and schedules with the outlet supervisors to ensure that guest service, operational needs and financial objectives are met. Support the management in planning, organizing and promoting events on-property. Be responsible for stock control, inventory, orders and stockrooms operations in conjunction with Purchasing department. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line With Marriott. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints and record them into the property internal system. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlet to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of