Customer Experience Manager

5 giorni fa

Milan, Italia BlueThrone A tempo pieno

BlueThrone is a remote-first companythat work from all around the world.Our specialty is turning product market-fit apps into companies. We have over 80 million organic downloads and 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we’ve achieved a remarkable ARR in just 25 months, exemplifying sustainable growth and innovation.Our team, rich in tech entrepreneurship and mobile marketing expertise, thrives in an environment that values agility, growth mindset, flexibility, creativity, and tangible outcomes. First things first, if you are looking for a fully remote role with flexible hours, unlimited time off and are based somewhere in Europe, read on About BlueThrone At BlueThrone, we don’t just build apps, we scale indie mobile products into global powerhouses. With 80m+ downloads and 20m monthly active users, we’re redefining what’s possible in mobile growth. In just three years, we’ve hit $14M in ARR, 100% organically, driven by bold bets, five strategic acquisitions, and two successful exits. Our mission: unlock the full potential of iOS and Android apps through sustainable growth and continuous innovation. We’re a team of entrepreneurs, product thinkers, marketing experts and builders who thrive on creativity, speed, and results. With a culture rooted in ownership and momentum, we turn ambition into action and action into scale. You’ll love it here if: You prefer flexible hours, unlimited time off, and the ability to work from anywhere. You are naturally curious and willing to drive impact for both the users and the business. You enjoy wearing different hats - we like experts but appreciate jacks of all trades. You save the drama for your llama - cool, calm, collected and systematic problem-solving is your thing. You enjoy a good challenge and love to roll up your sleeves - you are here to win. You prefer to work smarter, not harder - productivity and quality over punching the clock. Above everything, you follow your passion and have fun while doing it. What are we looking for? We are looking for a Customer Experience Manager who can fully own the customer experience across the BlueThrone app portfolio and report to the VP of Product. You will work across a portfolio of consumer apps with very different users and needs. Some are social. Some are data-heavy. Some break in unexpected ways. You need to adapt fast. This is a hands-on role. You will be close to the inbox. You will talk to users every day. You will handle tough conversations and edge cases. You will make judgment calls when things are unclear. Over time, you will improve how we work. But first, you execute. Ownership comes before systems. At the core, this role is about trust. Keeping it and rebuilding it when needed. Before you get too excited

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