Director of Partner Success
1 giorno fa
Director of Partner Success - Southern & Eastern EuropeWe are seeking a customer‑centric Director of Partner Success to lead and scale our PSM team in Southern Europe. Your primary focus will be retention, ensuring customers and partners experience a consistent, high‑value journey where KPIs are met, risks are addressed early, and forecasting is accurate. You will work closely with Sales to grow strategic partners and represent the customer voice across Cynet’s leadership and technical teams.What will you do?Lead, mentor and develop a high‑performing team of Partner Success Managers.Own customer retention, satisfaction and overall health across partner and direct accounts.Ensure the customer journey—from onboarding to adoption to renewal—is executed consistently and delivers measurable value.Drive accurate renewal and churn forecasting, providing clear visibility to Sales and leadership.Build, improve and scale customer success playbooks, processes and KPIs.Oversee portfolio risk identification and mitigation, ensuring early escalation and proactive action plans.Partner closely with Sales to grow strategic partners, support expansion opportunities and align on joint business goals.Conduct regular partner and customer reviews focused on performance, usage, value realization and KPI alignment.Collaborate with Product, R&D, Support and Professional Services to resolve issues, remove friction and elevate customer experience.Serve as a senior escalation point for customer‑impacting issues and ensure timely internal mobilisation.Represent the customer voice at the leadership level, influencing roadmap, GTM priorities and operational improvements.Use data and insights to improve forecasting accuracy, strengthen decision‑making and drive continuous improvement.Requirements5+ years of Customer Success experience in SaaS or cybersecurity.3+ years in leadership, managing CSMs or similar customer‑facing teams.Experience owning the business side of Customer Success: forecasting, retention, KPIs and risk management.Strong understanding of the cybersecurity ecosystem, including MSP/MSSP environments.Demonstrated cross‑functional collaboration with Sales, Product, R&D and Support.Excellent communication and executive presence, comfortable with senior stakeholders.Data‑driven, analytical and effective at prioritising high‑impact initiatives.Seniority levelDirectorEmployment typeFull‑timeJob functionOtherIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Cynet Security by 2xGet notified about new Director jobs in Greater Milan Metropolitan Area .#J-18808-Ljbffr
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Director of Partner Success
1 giorno fa
Rome, Italia Altro A tempo pienoDirector of Partner Success - Southern & Eastern EuropeWe are seeking a customer‑centric Director of Partner Success to lead and scale our PSM team in Southern Europe. Your primary focus will be retention, ensuring customers and partners experience a consistent, high‑value journey where KPIs are met, risks are addressed early, and forecasting is...
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Strategic Partner Success Director, SEE Europe
1 giorno fa
Rome, Italia Altro A tempo pienoA leading cybersecurity company is looking for a Director of Partner Success in the Greater Milan Metropolitan Area. The role will focus on customer retention and satisfaction while leading a high-performing team. Candidates should have over 5 years of experience in Customer Success within a SaaS or cybersecurity environment, coupled with strong leadership...
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Partner Success Leader — Southern
1 giorno fa
Rome, Italia Altro A tempo pienoA cybersecurity firm is looking for a Director of Partner Success to oversee customer retention and satisfaction across Southern Europe. This role involves leading a team of Partner Success Managers, ensuring a consistent customer journey, and collaborating closely with sales and technical teams. The ideal candidate has over 5 years of experience in Customer...
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Director of Finance
1 giorno fa
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Director of Finance
15 ore fa
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Director of Finance
16 ore fa
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Director of Finance
6 ore fa
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Associate Director, Deal Maker
7 giorni fa
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Associate Director, Deal Maker
2 settimane fa
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Director of Finance
16 ore fa
Rome, Italia Baccarat Hotels & Resorts A tempo pienoDirector of Finance (Pre-Opening and ongoing) — Baccarat Hotel RomeBaccarat Hotels bring a rare kind of luxury to life: precise, luminous, and deeply felt. In Rome, that spirit will be expressed through remarkable design, intuitive service, and an uncompromising attention to detail. As we prepare to open our doors, we are seeking a Director of Finance to...
