Customer Success Manager with Italian
4 giorni fa
OverviewJoin to apply for the Customer Success Manager with Italian (6 months FTC) role at F5.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better, and we prioritize a diverse F5 community where each individual can thrive.Position SummaryCustomer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry, including knowledge of BIG-IP, NGINX, or related technologies such as load balancers, application delivery, application security and cloud networking.We are looking for dynamic, goal-driven CSMs who excel at adapting their strategies to meet evolving customer needs. They will enable customers, guide them to achieve desired outcomes, and ensure they realize the value of their F5 investment.As a CSM, you will foster strong customer relationships, drive adoption, and advocate for customer needs across the organization. Effective strategic thinking, clear communication, and cross-functional collaboration are key to delivering measurable success.If you are passionate about empowering customers and driving long-term value, we invite you to join our team.ResponsibilitiesCustomer Success & Value Generation: Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.Guide customers through onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.Promote available resources and communities to encourage efficient product utilization and engagement.Act as a trusted advisor, addressing improvement requests and resolving critical issues.CollaborationPartner with
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