Data Center Technician, Data Center Operations

Overview AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and we're looking for talented people who want to help.You'll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including but not limited to: hardware, fiber, networking and related problems. You will be part of the Data Center Operations (DCO) team overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.Key job responsibilities SAFETYFollow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)This position involves :Diagnosing hardware and network problems followed by physical repairsTroubleshooting events within internal SLAsPerforming root cause analysis of equipment failuresManual handling and lifting of equipment may be required (weight limits in accordance with regulations)Working rotating shifts (morning / late / night) as well as weekends to maintain the 24/7 data center environmentLocal travel may be required up to 10% of the time. A valid EU driving license is required as Data Centers may not have any public transportation available nearby.Location Requirements :Our data centers are located in remote areas outside Milan where access via public transport may be limited.Work Schedule :This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure and data center industry. The position implies work on shift-based schedule.About the team Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path or includes alternative experiences, don't let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating; that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work / Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there's nothing we cant achieve in the cloud.Inclusive Team Culture Here at AWS it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earths Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.IT hardware troubleshooting related experienceCompleted formal education / apprenticeship or training in IT related fieldB1 level of EnglishDiploma or equivalent formal qualification in IT related fieldBasic knowledge of Linux and experience with network protocols in Data CenterAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. 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