Customer Service specialist

2 giorni fa


Via Milano, Italia RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods A tempo pieno

Per importante Azienda Fashion basata a Milano , siamo alla ricerca di una risorsa da inserire nel dipartimento Customer Service & Logistic che operarà a contatto con clienti internazionali in un contesto multibrand.Tra le principali attività e respontabilità: - Gestione degli ordini , emissione ed invio delle conferme d'ordine - Creazione delle anagrafiche clienti - Gestione della spedizione della merce tramite liste di prelievo - Ciclo attivo - Gestione e monitoraggio delle spedizioni nazionali ed internazionali con generazione di documentazione per l'export - Contatto diretto e quotidiano con i clienti B2B dell'area di competenza , garantendo un'adeguata assistenza - Interfaccia con il team commerciale per la gestione del canale B2B (condizioni commerciali) - Interfaccia con i dipartimenti Credito e Contabilità per l'evasione di pagamenti, monitoraggio degli incassi e gestione degli anticipi -Contatto con il dipartimento logistico e con i corrieri Profilo: - Esperienza pregressa di almeno 3 anni in ruoli di Customer Service preferibilmente nel settore moda - Fluente conoscenza della lingua inglese - Competenze di tipo amministrativo/contabile - Conoscenza del pacchetto Office, in particolare Excel - Gradita la conoscenza dei sistemi ERP Completano il profilo: - Proattività, precisione, dinamismo e passione - Capacità organizzative e di lavoro in team



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