Customer Success Manager
2 settimane fa
About The Company At Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and named one of Italy’s Top 10 LinkedIn Startups, we are on a mission to scale globally. About The Role As a Customer Success Manager at Smartness, you will not just manage accounts—you will drive revenue growth by ensuring customers extract maximum value from our platform. Your focus will be on customer retention, expansion, upselling, and cross-selling, always keeping an eye on hitting (and exceeding) ambitious targets. What Will You Do? Revenue Growth & Expansion: Identify and implement upselling and cross‑selling opportunities, increasing ARR and expanding customer accounts. Target Obsession: Drive towards exceeding assigned upsell/cross‑sell revenue quotas with a structured and strategic approach. High‑Volume Contact Management: Consistently manage a high number of daily customer interactions—calls, video meetings, demo presentations, and other outreach—to drive engagement and revenue growth. Customer Engagement: Ensure full product adoption through proactive customer training, regular check‑ins, and strategic business reviews. Data‑Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value. Customer Retention: Minimize churn through proactive problem‑solving and tailored strategies that enhance customer satisfaction and platform utilization. Collaboration with Sales & Product Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements. Process Optimization: Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting‑edge CS tools. What We’re Looking For Experience: 3‑5 years in a SaaS company in a CSM,
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Customer Success Manager
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WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoSoluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
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WorkFromHome, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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Graduate Customer Success Manager
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WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Customer Success Manager
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WorkFromHome, Italia ServiceNow A tempo pieno2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...
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WorkFromHome, Italia Plateform A tempo pienoPlateform cerca un Customer Success Manager Junior per il mercato italiano (remoto) PLATEFORM cresce. Abbiamo tante opportunità e non vogliamo che ci sfuggano, quindi cerchiamo una/un “ Customer Success Manager Junior ” che supporti il nostro percorso di crescita. Se sei interessata/o a candidarti, ti premettiamo due cose: Riceviamo , ogni volta che...
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Technical Customer Success Manager
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WorkFromHome, Italia fiskaly A tempo pienoTechnical Customer Success Manager (E-Invoicing) & Poland
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Enterprise Customer Success Manager — Full Remote
2 settimane fa
WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoUn'agenzia di reclutamento cerca un Customer Success Manager in Lombardia. Il candidato ideale ha 5-8 anni di esperienza in Customer Success con una solida conoscenza dei processi di procurement. Sarà responsabile della gestione delle relazioni con i clienti e delle renewal dei contratti. È richiesta la conoscenza fluente dell'inglese e capacità di...
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WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoUn'agenzia di reclutamento cerca un Customer Success Manager in Lombardia. Il candidato ideale ha 5-8 anni di esperienza in Customer Success con una solida conoscenza dei processi di procurement. Sarà responsabile della gestione delle relazioni con i clienti e delle renewal dei contratti. È richiesta la conoscenza fluente dell'inglese e capacità di...
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Customer Success Management Manager
4 giorni fa
WorkFromHome, Italia Vertiv A tempo pienoJob Title Customer Success Manager – Hyperscale & Colo EMEA Reports To Customer Success Director EMEA Department Service Summary The Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service...
