Reservations Manager

Reservations Manager Hotel La Palma- Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room-and‑suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.Hotel La Palmainvites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.Missions The Reservations Manager atHotel La Palma, Capri , is responsible for optimizing revenue performance while ensuring a seamless and luxurious reservations experience. He is in charge to develop and implement pricing strategies, oversee the reservations team, and collaborate with key departments to maximize occupancy, ADR, and guest satisfaction. The role requires a deep understanding of Capri’s luxury market, strong data‑driven decision‑making skills, and a passion for delivering Oetker Hotels' signature personalized service.Profile The role brings over five years of experience in luxury hospitality reservations, with strong spoken and written English, advanced expertise in Opera PMS, RMS, and distribution channel systems, a deep understanding of the ultra‑luxury travel market and Capri’s seasonal dynamics, and proven leadership and team‑management capabilities.Oversees all distribution channels to ensure optimal visibility and rate parity across OTA, GDS, direct bookings, and luxury travel partners, while collaborating closely with Sales & Marketing to drive high‑value bookings, group sales, and exclusive packages. Leads the Reservations Team in delivering a seamless and highly personalized booking experience for elite guests, VIPs, and high‑net‑worth individuals, and develops reservations policies and procedures to enhance operational efficiency and guest satisfaction. Manages all reservation inquiries in line with Oetker Hotels’ service standards, coordinates with Front Office, Guest Relations, and Concierge to ensure a flawless guest journey, and implements targeted upselling strategies to maximize room and suite revenue.Leads, trains, and develops the Reservations team in alignment with Oetker Hotels’ luxury service philosophy, while collaborating with Marketing to boost direct bookings through targeted campaigns, website optimization, and exclusive offers. Additionally, partners with Sales & Events to enhance group and corporate business strategies, ensuring strong commercial performance across key segments.Benefits We offer an healthy work‑life balance, competitive salary, opportunity of professional growth and free staff canteen in line with all dietary restrictions. We also offer a permanent agreement.Oetker Hotels Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.The collection includesLe Bristol Paris ,Brenners Park‑Hotel & Spain Baden‑Baden,Hôtel du Cap‑Eden‑Rocin Antibes,Château Saint‑Martin & Spain Vence,The Lanesboroughin London,L’Apogée Courchevel ,Eden Rock‑St Barths ,Jumby Bay Islandin Antigua,Palácio Tangaráin São Paulo,Hotel La Palmain Capri,The Vineta Hotelin Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening inSaint‑Tropez .Senior levelMid‑Senior levelEmployment typeTemporaryJob functionManagement and ManufacturingHospitalityReferrals increase your chances of interviewing at Hotel La Palma by 2x.Get notified about new Reservations Manager jobs inCapri, Campania, Italy .#J-18808-Ljbffr