Reservations Manager

1 settimana fa

Capri, Campania, Italia Hotel La Palma A tempo pieno

Hotel La Palma
- Capri's first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma
invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions
: The Reservations Manager at
Hotel La Palma, Capri
, is responsible for optimizing revenue performance while ensuring a seamless and luxurious reservations experience. He is in charge to develop and implement pricing strategies, oversee the reservations team, and collaborate with key departments to maximize occupancy, ADR, and guest satisfaction. The role requires a deep understanding of Capri's luxury market, strong data ‑ driven decision ‑ making skills, and a passion for delivering Oetker Hotels' signature personalized service.

Profile
: The role brings over five years of experience in luxury hospitality reservations, with strong spoken and written English, advanced expertise in Opera PMS, RMS, and distribution channel systems, a deep understanding of the ultra‑luxury travel market and Capri's seasonal dynamics, and proven leadership and team‑management capabilities.

Oversees all distribution channels to ensure optimal visibility and rate parity across OTA, GDS, direct bookings, and luxury travel partners, while collaborating closely with Sales & Marketing to drive high‑value bookings, group sales, and exclusive packages. Leads the Reservations Team in delivering a seamless and highly personalized booking experience for elite guests, VIPs, and high‑net‑worth individuals, and develops reservations policies and procedures to enhance operational efficiency and guest satisfaction. Manages all reservation inquiries in line with Oetker Hotels' service standards, coordinates with Front Office, Guest Relations, and Concierge to ensure a flawless guest journey, and implements targeted upselling strategies to maximize room and suite revenue.

Leads, trains, and develops the Reservations team in alignment with Oetker Hotels' luxury service philosophy, while collaborating with Marketing to boost direct bookings through targeted campaigns, website optimization, and exclusive offers. Additionally, partners with Sales & Events to enhance group and corporate business strategies, ensuring strong commercial performance across key segments.

Benefits
: We offer an healthy work-life balance, competitive salary, opportunity of professional growth and free staff canteen in line with all dietary restrictions.

We also offer a permanent agreement.

Oetker Hotels
are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes
Le Bristol Paris
,
Brenners Park-Hotel & Spa
in Baden-Baden,
Hôtel du Cap-Eden-Roc
in Antibes,
Château Saint-Martin & Spa
in Vence,
The Lanesborough
in London,
L'Apogée Courchevel
,
Eden Rock-St Barths
,
Jumby Bay Island
in Antigua,
Palácio Tangará
in São Paulo,
Hotel La Palma
in Capri,
The Vineta Hotel
in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in
Saint-Tropez
.

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