It Services Team Lead, Deel It | Emea

1 giorno fa


Rome, Italia Deel A tempo pieno

OverviewWho We Are Is What We Do. Deel is the all‑in‑one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance and equipment management into one seamless platform. Built for today’s world, it supports every worker type in more than 150 countries, helping businesses scale smarter, faster and more compliantly.Summary The IT Services Team Lead plays a critical role in delivering high‑quality IT services to third‑party customers while leading and developing a team of IT support engineers. The role balances hands‑on technical leadership with people management, ensuring operational excellence, strong customer outcomes and continuous improvement across service delivery. ResponsibilitiesLead, coach, and manage a team of IT Support Engineers delivering support to external customers. Ensure consistent, high‑quality resolution of customer incidents, requests and service issues in line with SLAs. Foster a customer‑first, service‑oriented culture focused on reliability, responsiveness and professionalism. Work closely with customer stakeholders to understand requirements, priorities and service expectations. Collaborate with internal teams such as Product, Engineering and


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