Welcome Desk Agent

2 settimane fa

Rome, Italia Marriott International A tempo pieno

W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.  Reporting to the Welcome Desk Manager, the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest. About us W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City. The impact you’ll make First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help and make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. What we offer Join the dream team of the first W Hotel in Italy Professional career progression at international level in Marriott International Learning and development opportunities online, on the job and in class Discounts on hotel rooms, gift shop items, food and beverage Disruptive management & motivated and engaging Talents Charity events, Wellbeing activities through the TakeCare program Canteen service and uniform What you’ll do Process guest check-ins by confirming reservations, assigning rooms and activating room keys Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP Process all check-outs including resolving any late and disputed charges Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests Process all

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