Operations Manager
3 giorni fa
Operations Manager - Permanent contractFlibco.com is a digital company focused on providing a state‑of‑the‑art mobility service in airport transportation. We leverage business intelligence methodologies to continuously improve customer satisfaction by enhancing our processes and identifying new opportunities and service areas.Work Environment & BenefitsModern working environment with flexible hours and home‑office options.100 % support of your initiative and enthusiasm.Team of like‑minded people passionate about what they do and creating opportunities to make a difference.Plenty of challenges to solve and to demonstrate your expertise.Opportunity to take over a high‑level area of responsibility and help build up processes, structures and procedures from the beginning.Career ladder guaranteed – today's employees are tomorrow's managers.Dynamic company with short decision‑making paths.Corporate outings and team‑building activities.Competitive salary (€40 000–€60 000, depending on experience).ResponsibilitiesDaily operations management: ensure that daily departures align with network planning definitions and promptly address any discrepancies.Authorization management: manage authorization processes and maintain follow‑up procedures to ensure smooth operations.Stakeholder relationships: establish and maintain effective relationships with authorities, operational partners, and suppliers to foster collaboration and resolve issues.Partner support: act as the main point of contact for bus and door‑to‑gate partners.Quality control: work closely with Customer Service to monitor the quality of service provided by partners and identify areas for improvement.Performance analysis: analyze on‑time performance and partner efficiency, proposing action plans and defining KPIs to drive continuous improvement.Service continuity: implement measures to prevent service disruptions, ensuring smooth and reliable operations.Onboarding coordination: organise and lead the onboarding process for new operational partners, ensuring seamless integration into the network.QualificationsProven experience in operations management, preferably in the transportation sector.Strong analytical skills and the ability to develop and implement action plans.Excellent communication and relationship‑building skills.Proficiency in using technologies and software relevant to operations management.Ability to work in a fast‑paced environment and effectively manage multiple tasks.Required LanguagesItalian: Read C2, Write C2, Speak C2.English: Read C1, Write C1, Speak C1.Flibco.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr
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