Front Office Manager

13 ore fa

Grosseto gr, Italia Antal International A tempo pieno

For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.


Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.


What you will do:

• Front Desk Operations
✓ Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.

✓ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

✓ Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.

✓ Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.


• Reservation Operations
✓ Manage all incoming reservation requests via phone, email, and online platforms.

✓ Ensure accuracy in booking details and guest profiles.

✓ Handle special requests and resolve booking issues.

✓ Monitor booking trends and adjust availability and rates accordingly.

✓ Implement pricing strategies in coordination with the Operations Manager and the Owners.


•Guest Experience
✓ Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.

✓ Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction
✓ Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.


• Team Leadership:
✓ Supervise, Guide and Support all colleagues in the department with their duties.

✓ Encourage the sense of teamwork throughout the resort.

✓ Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.

✓ To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.

✓ Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.

✓ Evaluate colleague’s performance throughout the year.


What we need:
• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.

• Strong interpersonal and communication skills.

• Perfect standing.

• Excellent problem and conflict resolutions skills.

• Computer literate to include Microsoft Office, Word, Power Point, Excel etc.

• Ability to work in a flexible schedule.

• Excellent knowledge of English and Italian, both oral and written.


What we offer:
• Permanent contract.

• Competitive salary.

• Full accommodation.

• Smart working.


Location: Tuscany

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