Graduate Customer Success Manager
1 giorno fa
Join us as aGraduate Customer Success ManageratCanonical. The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation, primarily focusing on the Tech segment, including store customers, with a portfolio assigned. Location:This role will be based remotely worldwide. What your day will look like: A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers. Onboard new customers and introduce them to our products and support processes. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification. Collect feedback from customers and format them for review by the product team. What we are looking for in you: Customer-facing experience. An empathetic individual with a natural drive to help others. Passion for technology, infrastructure, and Ubuntu in particular is a must. Excellent presentation skills. Strong organisational skills, ability to structure and constantly update documentation. A team player capable of interacting with all departments internally. Additional skills that you might also bring: Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English. What we offer you: We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. Distributed work environment with twice-yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues from your team and others. Priority Pass for travel and travel upgrades for long haul company events. About Canonical:Canonical is a pioneering tech firm that is at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects and the platform for AI, Io T, and the cloud. Canonical is an equal opportunity employer:We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
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Customer Success Manager
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Rome, Italia DotForce Italia A tempo pienoRicerchiamo una risorsa da inserire come Customer Success Manager, che si occuperà della gestione dei clienti e dei rapporti con i fornitori, garantendo continuità, qualità del servizio e supporto nelle attività operative e commerciali.RESPONSABILITÁ PRINCIPALI- Gestione del portafoglio clienti e supporto continuativo post-vendita - Gestione dei rinnovi...
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Customer success manager
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Rome, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
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Customer success manager
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Rome, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company, ricerca per azienda cliente nel settoreCyber Security un/a Costum Delivery Manager con solida esperienza in cyber security e project management, il cui obiettivo principale sarà garantire il successo del cliente lungo l'intero ciclo di delivery dei servizi.La figura sarà il punto di riferimento del...
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Customer Success Manager
2 settimane fa
Rome, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company , ricerca per azienda cliente nel settore Cyber Security un/a Costum Delivery Manager con solida esperienza in cyber security e project management , il cui obiettivo principale sarà garantire il successo del cliente lungo l’intero ciclo di delivery dei servizi. La figura sarà il punto di riferimento del...
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Customer Success Manager
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Rome, Provincia di Roma, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company , ricerca per azienda cliente nel settore Cyber Security un/a Costum Delivery Manager con solida esperienza in cyber security e project management , il cui obiettivo principale sarà garantire il successo del cliente lungo l’intero ciclo di delivery dei servizi. La figura sarà il punto di riferimento del...
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Customer Success Manager
2 settimane fa
Rome, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company, ricerca per azienda cliente nel settore Cyber Security un/a Costum Delivery Manager con solida esperienza in cyber security e project management, il cui obiettivo principale sarà garantire il successo del cliente lungo l’intero ciclo di delivery dei servizi. La figura sarà il punto di riferimento del...
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Customer Onboarding and Success Manager
23 ore fa
Rome, Italia Grow-Talent.com A tempo pienoGrow-Talent.com is searching for an Italian speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team. Position: Customer Onboarding and Success Manager Hybrid from Dublin (3/2) Employment type:...
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Customer Onboarding and Success Manager
2 giorni fa
Rome, Italia Grow-Talent.com A tempo pienoGrow-Talent.com is searching for an Italian speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team. Position: Customer Onboarding and Success Manager Hybrid from Dublin (3/2) Employment type:...
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Customer Success Manager
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Rome, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company , ricerca per azienda cliente nel settore Cyber Security un/aCostum Delivery Managercon solida esperienza incyber securityeproject management , il cui obiettivo principale sarà garantire il successo del cliente lungo l’intero ciclo di delivery dei servizi.La figura sarà il punto di riferimento del...
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Strategic SaaS Customer Success Manager — Italian/English
1 settimana fa
Rome, Italia Cornerstone OnDemand A tempo pienoA leading SaaS company in Italy is seeking a Customer Success Manager to enhance client satisfaction and adoption of its Talent Management solutions. The CSM will manage client relationships, conduct regular consultative meetings, and educate clients to maximize their use of company offerings. Ideal candidates have experience in the SaaS sector, strong...
