Customer Quality Specialist

1 ora fa

Corsico, Italia Parker Hannifin Corporation A tempo pieno

**Position Summary**

Responsibilities**

MAIN DUTIES 1. Maintenance and update of the Quality Management System and ISO certification (ISO 9001, IATF 16949,..) in all location of the region. 2. Support the EMEA internal audit team for QMS compliance verification. 3. Cooperate closely with the Claims and Repairs Leader for the management of Customer Claims, warranties and related processes for credit notes, product recalls and product replacements. 4. Support Kaizen meetings with preparation and analysis of data, facilitating meetings, providing expert Lean input and recording outputs. 5. Responsible for ensuring tracking and reporting of Customer Quality Metrics such as RPPM, COPQ, Productivity, Response Time, etc. 6. Support teams with the preparation of Standard Work and Works Instructions. 7. Help teams with Problem Solving using Parker’s Problem Solving toolkit. 8. Support teams with visualisation of their process (Team Boards etc) through identifying appropriate KPI’s. 9. Cooperate with various teams in the region to generate process changes and introduce innovation through the continuous improvement approach. 10. Deliver Lean and Problem Solving training. KEY ACCOUNTABILITIES 1. Support the generation of an audit plan for all necessary internal audits to ensure QMS compliance and support the EMEA internal audit program. 2. Support external audits (third party, customer) for a smooth audit and good results. 3. Work with Divisions and Customers, as appropriate, to improve performance, cost effectiveness and Customer experience. 4. Analyze both internal and external quality failure data and trends and generate action plan to reduce failures and eliminate adverse trends. 5. Perform improvement projects in various teams with HPT and lean tools to meet corporate standards in terms of execution and results. 6. Provide support and standard solutions to both internal and external Customers 7. Train and Coach teams on HPT, Lean and Problem Solving as required. 8. Identify areas for improvement on a regional basis and cooperate with various teams for the development of action plan.**
Qualifications**

Parker Hannifin**

Equal Employment Opportunity**

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.

  • Customer Service Specialist

    7 giorni fa

    Corsico, Italia Parker Hannifin Corporation A tempo pieno

    **Position Summary** & RESPONSABILITIES Assists others in the management of assigned customer accounts including supporting team members by interpreting customer requests and monitoring performance and delivery. ** Responsibilities** Assists others in providing oversight for assigned customer accounts. Suggests mutually acceptable solutions to customer...

  • Logistic Service Specialist

    2 settimane fa

    Corsico, Italia Imerys A tempo pieno

    The Company The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. - If you want to grow your skills and develop your career, find out more at The Position Logistic Service Specialist Job Summary JOB SUMMARY/PURPOSE - Optimise...

  • Specialista Preventivi

    6 giorni fa

    Corsico, Italia Arethusa A tempo pieno

    **RIF. 3294: SPECIALISTA PREVENTIVI** **Cliente**: importante multinazionale americana leader nel proprio settore di riferimento **Contenuto della Posizione**: Il/la titolare della posizione sarà inserito/a all’interno della direzione Customer Service e dovrà occuparsi dell’elaborazione delle richieste del cliente, mantenere aggiornati i listini...

  • IMPIEGATO CUSTOMER CARE BANKING

    4 settimane fa

    Corsico, Italia Randstad Italy A tempo pieno

    Randstad Italia S.p.A. ricerca risorse per conto di un’importante multinazionale che opera nel settore delle telecomunicazioni: CUSTOMER CARE BANKING SPECIALIST - ASSISTENZA CLIENTI Retribuzione oraria: 9 - 10€ esperienza non richiestaRichiesta: -Esperienza minima nel settore; -Diploma / Laurea -Ottime capacità di utilizzo del Pacchetto Office e del PC;...

  • IMPIEGATO CUSTOMER CARE BANKING

    2 settimane fa

    Corsico, Italia Randstad Italy A tempo pieno

    Randstad Italia S.p.A. ricerca risorse per conto di un’importante multinazionale che opera nel settore delle telecomunicazioni: CUSTOMER CARE BANKING SPECIALIST - ASSISTENZA CLIENTI Retribuzione oraria: 9 - 10€ esperienza non richiestaRichiesta: -Esperienza minima nel settore; -Diploma / Laurea -Ottime capacità di utilizzo del Pacchetto Office e del PC;...

  • Impiegato Customer Care Banking

    3 settimane fa

    Corsico, Italia Randstad Italy A tempo pieno

    Randstad Italia S.P.A. ricerca risorse per conto di un’importante multinazionale che opera nel settore delle telecomunicazioni: CUSTOMER CARE BANKING SPECIALIST - ASSISTENZA CLIENTI Retribuzione oraria: 9 - 10€ esperienzanon richiestaRichiesta: -Esperienza minima nel settore; -Diploma / Laurea -Ottime capacità di utilizzo del Pacchetto Office e del PC;...

  • IMPIEGATO CUSTOMER CARE BANKING

    3 settimane fa

    Corsico, Italia Randstad Italy A tempo pieno

    Randstad Italia S.p.A. ricerca risorse per conto di un’importante multinazionale che opera nel settore delle telecomunicazioni: CUSTOMER CARE BANKING SPECIALIST - ASSISTENZA CLIENTI Retribuzione oraria: 9 - 10€ esperienza non richiesta Richiesta: -Esperienza minima nel settore; -Diploma / Laurea -Ottime capacità di utilizzo del Pacchetto Office...

  • ELS and Labelling Specialist

    4 settimane fa

    Corsico, Italia Barco A tempo pieno

    ELS and Labelling Specialist Location: Saronno, IT Opportunity Every day, precision and clarity are essential to ensuring smooth operations and compliance in high-tech environments. At Barco, we rely on meticulous Engineering Logistic Support and accurate product labelling to guarantee that our solutions meet the highest standards of quality, traceability,...

  • ELS and Labelling Specialist

    2 settimane fa

    Corsico, Italia Barco A tempo pieno

    ELS and Labelling Specialist Location: Saronno, IT Opportunity Every day, precision and clarity are essential to ensuring smooth operations and compliance in high-tech environments. At Barco, we rely on meticulous Engineering Logistic Support and accurate product labelling to guarantee that our solutions meet the highest standards of quality, traceability,...

  • Quoting Specialist

    1 settimana fa

    Corsico, Italia Parker Hannifin Corporation A tempo pieno

    **Org Marketing Statement** The incumbent will be part of the Customer Sales Support team of the Sales Company South EMEA Customer Service team, to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. **Position Summary** The quoting specialist, reporting...