Customer Success Intern

Looking for an exciting internship in a software impact company? We, Deepki, are currently looking for a **Customer Success - Intern** in Milan. You will support implementation projects of our data-driven ESG software platform

The intern will manage and assist our customers in the deployment of our SaaS solution, which will help them to drive energy savings and energy efficiency, with the goal to reduce their CO2 & Greenhouse gas emissions.

In a context of strong growth, we are looking for a **Customer Success - Intern** to reinforce our project team. You will be responsible for supporting our B2B customers, some of whom are very well known (Groupama, SNCF, Mairie de Paris, etc.), in the use of our solution in order to ensure the best possible user experience.

**MISSIONS**:
The trainee will be able to work with Deepki's clients and be managed by a team leader.
- Project manager activities:_
- Data collection activities;
- Analysis of client data and drafting of deliverables (reporting, analyses, energy balances, etc.);
- Consulting activities_:
In relation with the consulting team, you will participate in high value-added missions for public and private sector clients:

- Support for strategic and operational projects for the implementation of our clients' CSR approaches;
- Participation in the capitalisation of expertise by producing internal notes and documentation.

**PROFILE**:

- Bachelor's/Master's Degree in Science, Technology, Engineering e Mathematics field or similar;
- Project management;
- Quality and methodology;
- Communication skills;
- Sense of customer contact;
- Fluency in English; knowledge of French is a great nice to have;
- Interest in sustainable development;
- Interest/experience in computer development or data analysis.

What you'll learn (or strengthen) from this experience:

- To exercise a technical and commercial function;
- Work in an energetic and international team, within a dynamic and passionate ecosystem where everyone's initiatives have their place.

**WHY JOIN DEEPKI?**

Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.

We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.

On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.
Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more

You might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply

More about Deepki?

ImpactForward

Deepki’s motto: “We say what we do & we do what we say”

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company offering a fully populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and enhance the value of real estate assets.

**KEY FIGURES**

400M+ of sqm monitored

39+ countries where we operate

180k+ teqCO₂ savings detected

300+ references across the world

We are looking for talented individuals that share our energy and motivation to accelerate the environmental transition at an international scale

Our profiles are a mix of different backgrounds and experiences, all of whom work together to ensure the best possible customer experience. To match Deepki’s mindset, it is important to be open and curious, with good listening skills. Joining Deepki means becoming a team player and giving a purpose to your work