Internship- Customer Service Prestige

1 settimana fa


Milano, Italia Pirelli A tempo pieno

Internship-Customer Service Prestige
- Contribuire al design dei processi sales & marketing e alla delivery dei progetti dell’area
- Supportare operativamente il progetto contact center B2C sul mercato italiano
- Supporto alle attività di quality assurance sui progetti B2C e B2B
- Supporto alla clientela consumer e trade con riferimento alle attività oggetto del servizio lead management prestige in tema di prodotto e servizio
- Consulenza telefonica per la verifica disponibilità/consegna, gestione ordini ed utilizzo degli strumenti digitali forniti ai clienti.
- Attività di reportistica per l’analisi dei KPI

La risorsa avrà un ruolo importante per la raccolta di insight volti all’evoluzione del customer service partecipando al disegno dei processi e delle evolutive identificate.



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