Customer Service

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Customer Service - Internship

About the role

Haleon, a leading company in the chemical/ pharmaceutical OTC sector, for the Milan headquarters is looking for a recent graduate in Management Engineering or in Economic-Statistical disciplines to be included in internships, within the Customer Supply Chain Team.

Key responsibilities
- Managing and monitoring customer orders through management systems (SAP, EDI, CRM) in order to ensure perfect business execution;
- Support new projects related to CSC's digitalization;
- Support process innovation;
- Extract the necessary reports from SAP and CRM for analysis to support the business;
- Manage the orders prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;
- Manage customer complaints, returns and credit notes;
- Manage order-related activities according to the cut-off schedule;
- Follow up logistics partners and customers for punctuality and complete delivery of orders (OTIF)

**Requirements**:

- Degree in Management Engineering or economic disciplines (Economics, Management, Statistics)
- Excellent knowledge of the Office package, in the specific in Excel and PPT, and possibly of other software or data analysis techniques
- Good knowledge of English

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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