Internship Customer Service Analyst

6 ore fa

Milano, Italia Reckitt A tempo pieno

Want to make your mark in supply chain? As our Internship Customer Service Analyst, you’ll have the freedom to gain hands-on experience with some of the world’s most leading consumer products.

**Internship Customer Service Analyst**

**Milano, Lombardia**

**Competitive Salary & excellent benefits package**
- You'll be part of the Supply Chain Services team, reporting to Customer Service Coordinator.
- ACTIVITIES- Monitor KPIs bringing knowledge on them for the whole team to support tactical/strategic decisions
- Order Management: working over Company Service Level and Process efficiency, in order to improve way of doing things
- Support the productivity plan, developing analysis over multiple KPIs (PFR, OT, FPO, CTS, order profile )
- Support customer engagement plan proposing enhancements & actions (EDI, sharing KPIs, ), monitoring the status of actions taken and giving visibility on results achieved (minutes, KPIs, )
- Collaborate with sales team on actions defined to implement to improve Advantage
- Make improvement on processes on customers assigned that can bring value to the business (extracosts ) also in collaboration with distribution/logistic team and with sales team
- Share results achieved (Look at numbers to sustain perception)

**REQUIREMENTS**:

- Master Degree
- Highly analytical skills
- Ownership/drive for result
- Capable of gathering and processing complex data from a wide variety of sources
- Base knowledge of important supply chain processes/metrics/goals
- Good relationship with internal/external stakeholders
- Independent, proactive, good on time management, readiness to work by priority
- Good knowledge of English language

**You’ll succeed because**

you have an entrepreneurial spirit. You’ve a strong academic background. You’re ambitious and motivated, hungry to take on responsibility in a fast-paced and dynamic environment. You’re also action-oriented, a pragmatic problem solver and share our drive to succeed. Even when faced with obstacles.

**You’ll love it because**

you’ll get to make an impact like never before. You’ll be responsible for your own projects - we can’t wait to hear your ideas. The products you get out there will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day.

**Equality**:
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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