Customer Service Advisor

We are looking for an advisor to join our team focused on taking care of financial and bank credit management activities as well as customer care services to support a leading car manufacturer’s sales network, our customer.
The customer care advisor we are recruiting will take care of customer management in order to:

- process assistance requests, guarantee problems resolution and contribute to customer satisfaction improvement index;
- manage requests from the sales network on credit analysis and financing practices assessment and processing.
**Duties and Responsibilities**
- Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied;
- Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction;
- Collect and analyze customer needs with a view to continuous improvement of the offered service;
- Manage relations with all internal structures for the resolution of complex problems;
In future perspectives they could give support to the rest of the team dedicated to credit risk activities, with the following duties:

- Assess creditworthiness;
- Manage document verification service;
- Verify the compliance and documentation of financing contract requests;
- Contact the sales network when documents integration is needed;
- Manage all the sales network’s requests on document clarification and integration;
- Manage contract’s settlement;
- Manage contract’s review and verification (updating of personal data and contracts).

**Requirements**:
High School Diploma or bachelor’s degree in Economics;
At least 1 years’ experience in similar role;
Strong relational and organizational attitudes for an effective relationship with customers;
Teamwork;
Accuracy and compliance;
Initiative and independence;
Excellent verbal and written communication skills;
Interpersonal skills;
High level of computer literacy, especially MS Office;
Language’s skills: Italian, English.

**Working pattern**:
Rome

**What we offer**:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.
**About MSXI**

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
Warranty & Technical
Parts & Service
Retail Performance Management
Customer Engagement
Fleet & Mobility

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

You can also contact our Talent Acquisition team at the human resources references below:
Viale Alexandre Gustave Eiffel 13-15

00148 Rome

Tel: 06 916371

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

LI-DNI