Area Service Manager

2 settimane fa

Milano, Italia GE HEALTHCARE A tempo pieno

**Job Description Summary**: The Area Service Manager manages a complex service area through the leadership and development of their team. The ASM creates the right conditions to achieve ultimate customer loyalty and ensure the growth of the service contract base. Geographic Area Emilia Romagna and Marche

**Key Responsibilities/essential functions include**:

- Drive business results and manages customer relationships within the area of responsibility.
- Own operational processes (e.g., PM completion, overtime management).
- Develop strong customer relationships and serve as the interface between customer and all GE HealthCare organizations.
- Proactively identify customer needs and develop and implement customer specific solutions.
- Lead service delivery that continuously surpasses customer expectations
- Drive change initiatives as required to improve efficiency and execution on business commitments
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
- Leverage internal relationships to enhance business performance and customer experiences.
- Promote a safe and compliant working environment and ensure compliance with applicable policies and procedures.
- Responsible for cost management with a focus on maximizing profitability.
- Collaborate with cross-functional teams to support and drive revenue growth.
- Monitor financial performance and identify opportunities for improvement.
- Contribute to strategic planning and decision-making processes.
- Oversee team operations, aligning resource allocation with evolving market needs to ensure agility and efficiency.

**Required Qualifications**:

- Proven experience in leading a team and managing customer relationships
- Able to guide a team in ensuring proper service delivery
- Exceptional interpersonal skills, customer management skills, empathy, leadership
- Ability to develop and execute multiple priorities and approaches to meet objectives.
- Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
- Italian and English fluent

**Inclusion and Diversity**

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Behaviors**

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Total Rewards**

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-FG1

LI-Hybrid

**Additional Information**:
**Relocation Assistance Provided**:No

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