Reservations Agent

**Company Description**

About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

- Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
- Maintaining complete knowledge of the resorts and other information including the following:

- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes and locations
- All studio rates, special packages and promotions
- All spa treatments and offerings, their benefits and costs
- Daily stats, including availability
- Entertainment/special events scheduled on property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions and directions for local services, restaurants, wineries and points of interests.

- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

**Qualifications**

-**
Experience**
A minimum of three years in a hospitality reservations position in a luxury environment.

- **Technical Skills**
Proficiency in English; additional languages are highly desirable.
Ability to create professional business correspondence.

- **Core Competencies**
Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
Ability to work cohesively with other departments and co-workers as part of a team.

**Additional Information**
**About Auberge Collection**
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

**About**_Friedkin_**:

- Friedkin_ is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The _Friedkin_ portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, As