Customer Operations Specialist

4 giorni fa

Milano, Italia LEGO A tempo pieno

We are looking for a new member of our Customer Operations team in Milan. In this role you will be dealing with challenges connected to deliveries of our products to customers. If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners) has an eye for the details and enjoys working with data, don’t hesitate and apply

**Core Responsibilities**:

- Order management: ordering process from order up until invoicing and claim according to LEGO service model
- Sparring partner for sales team: attending sales meetings, assisting in some tasks, giving updates about customers
- Cooperation with logistic team, tracking deliveries, resolving customer issues
- Logistic tasks: booking-in, splitting deliveries, releasing delivery blocks, booking return deliveries
- Cooperation with accounts receivable team to avoid credit blocks
- To secure customers within your portfolio respect allocation of goods
- Customer Inventory optimization and counselling based on stock and CS data

**Play your part in our team succeeding**

This role reports to the Senior Customer Operations Manager for Italy and provides support to the Operations and Sales teams through displaying a commitment to the LEGO values, high collaboration with internal and external partners and attention to details.

**Do you have what it takes?**
- Customer Service/Order Management experience - ideally from international companies, FMCG sector
- Proven strong collaboration with internal & external teams
- High attention to detail & accuracy
- Flawless communication skills
- Calm, patient personality - can handle stress and repetitive tasks occasionally
- Ability to join and become valuable member of an experienced and well-established team
- Strong data management skill set
- Proficiency in Microsoft Office tools, in particular Excel and SAP (Must have)
- Problem solving skills
- Fluent language skills in Italian and English at least on a communicational level

**#li-ph**:
**What’s in it for you?**

Here is what you can expect:
**Family Care Leave**:

- We offer enhanced paid leave options for those important times.

**Insurances**- All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

**Wellbeing**:

- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

**Colleague Discount**- We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

**Bonus**:

- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

**Workplace**:

- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

**Join the LEGO® team today.

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