Student Life Advisor

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
The Student Life Advisor’s primary focus is coordinating Student and Faculty Housing. In addition, this role contributes to all aspects of programming, including the preparation and execution of student arrivals, orientation, excursions and activities.

**What You’ll Do**:

- Research and evaluate housing options to augment CEA CAPA housing inventory.
- Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles
- Monitor student enrollment numbers for upcoming sessions to anticipate future housing needs.
- Assist in establishing plans and manage housing turnover
- Track housing equipment inventory (kitchen, bed kits, housing supplies, etc.) and request/order supplies as needed.
- Coordinate the Italian Roommate Program (CIR)
- Assist in negotiating housing contracts (short and long term) with vendors
- Inspect housing and take actions to ensure housing meets CEA CAPA standards (furnishings, cleanliness, amenities, safety)
- Coordinate housing check-in and check-out and the completion of corresponding paperwork.
- Manage Incidental Billing Report. Report any housing damage promptly so that students can be billed accordingly.
- Coordinate student arrivals, airport pickup, communication with students and housing orientation.
- Assist when needed in sourcing, organizing and facilitating bookings for orientation, co-curricular activities and excursions for standard and custom programs
- Establish opportunities for students to engage with local culture and language
- Provide day to day advising and attention to students’ information and support needs (doctor appointments, general questions, required information)
- Participate, encourage and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
- Provide advising to students concerning un-escalated challenges related to adapting, learning Italian, and managing relationships.
- Fluency in spoken and written English and Italian.
- University Degree (equivalent to Bachelor’s), Master’s preferred.
- Must be authorized to work in Italy.
- Previous experience working in customer service.
- Previous experience interacting with U.S. college students.
- Previous study abroad experience.
- Solid computer abilities (Microsoft Office and Internet proficiency).
- Required travel within Italy & Europe for Student Affairs and team events
- Availability required outside normal office hours
- 1 week Emergency Phone rotation duty per 4 week cycle approximately.

**Soft Skills**:

- Excellent communication skills
- Achieving student satisfaction
- Program facilitation
- Proactive, flexible and able to work under pressure
- Team player and responsive
- Knowledge of the city and its cultural/leisure offer
- Empathy and inclusive mindset
- Enthusiastic about studying abroad and international education

**SALARY**:
- Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._