Global Monitoring and Site Engagement

**Site Name**: Mississauga Milverton Drive, Bangalore, Belgium-Wavre, Italy - Siena, USA - Pennsylvania - Upper Providence, Warsaw
**Posted Date**: Jan 6 2026

Global Monitoring and Site Engagement (GMASE) Global Process Owner (GPO) — Clinical Operations

GSK’s success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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**Position Summary**
The **GMASE Global Process Owner (GPO)**is a senior, clinical operation leader who designs, governs and continuously improves clinical operational processes across GMASE. This role combines end‑to‑end process architecture, change leadership, data and AI‑enabled insights, inspection readiness, and cross‑functional governance to deliver consistent, compliant and measurable outcomes. The GPO owns a network of processes, SOP(s) and tools, drives adoption through strong change management, and partners with country, regional and functional leaders to ensure scalable delivery and performance visibility.

**Responsibilities**
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
**Process Leadership & Governance**
- Act as single process owner for Monitoring and Site Management processes, SOP(s), work instructions and templates, ensuring harmonized, scalable design across Clinical Operations, TMF, Systems and Vendor Oversight, with clear roles and responsibilities that strengthen accountability and transparency across the process network.
- Architect and maintain a governance framework that defines oversight, compliance monitoring, role clarity, KPIs and escalation pathways to improve consistency and the end‑user experience.

**Process Strategy, Design & Transformation**
- Define and map end‑to‑end processes, translate strategy into implementable process models, and prioritize improvements based on impact, risk and effort.
- Lead GMASE‑wide transformation initiatives (e.g., monitoring oversight, TMF workflows, study training, new platforms), leveraging established methodologies and principles (e.g. Lean/Six Sigma) and AI‑enabled process intelligence to streamline workflows and identify risk patterns.

**Change Management, Adoption & Capability Building**
- Own change management for process rollouts: stakeholder analysis, sponsorship model, communication plans, training strategy and sustainability measures.
- Co‑create learning materials, run workshops and coach global/regional/country process stewards and GMASE leaders to build local capability and create change champions.
- Drive sustained adoption through governance, metrics and targeted interventions.

**Data‑Driven Performance & Digital Enablement**
- Define process KPIs and partner with Business Excellence (BEX) and analytics/IT to build dashboards and automated reporting. Use data to diagnose root causes, prioritize fixes and demonstrate benefit realization. Draw insights from performance data and include them into road map.
- Champion digital and AI solutions, working with enterprise taskforces to shape automation and process modernization that support ongoing and future regulation compliance and readiness.

**Compliance, Quality & Inspection Readiness**
- Embed risk‑based controls and oversight mechanisms into owned processes to meet regulatory and quality expectations.
- Maintain audit readiness through proactive collaboration with Quality, Regulatory, Data Management, Global Study Team, Safety and Clinical Development.

**Stakeholder Leadership & Governance**
- Convene cross‑functional working groups and steering committees; influence senior stakeholders (VP level and above) to secure resources and drive decisions.
- Manage escalations and lead issue resolution for process failures or deviations

**Organizational Leadership & Culture**
- Promote GSK culture and continuous improvement mindset across GMASE functions.
- Act as a visible leader for GMASE initiatives, demonstrating collaborative, data‑driven and outcome‑focused behaviors.

**Basic Qualifications**:
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

- Bachelor’s degree in Scientific discipline.
- Senior leader (Director level and above) with 10+ years in clinical operations, process improvement, quality or related fields, including demonstrable experience leading cross‑functional, global programs.
- Proven track record owning clinical operation process landscapes, SOP/WI governance and large‑scale p