Rtz - Digital Area Leader

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
**RTZ - Digital Area Leader**:
Job Summary
Perform on distributed systems technical installation, interventions to solve technical problems related to hardware and software failures and maintenance and preventive visits. The role is to ensure the efficient working of our solutions consistently with SLA defined in the contract, with a specific focus on IT aspects. Working closely with the SAM, she/he ensures the implementation of projects by supporting and guiding field resources for IT aspects.
Key Accountabilities
Organize for all systems assigned to the RTZ, either scheduled or on request, visits. The purpose will be to solve both hardware and software issues related to the product’s usage
Support customers regarding operation of products and services, identifying solutions and guaranteeing assistance in case of problems
Perform systems installation and verification according to Werfen checklist and procedures, with the responsibility on the final customer acceptance
Document any activity performed using the company tools and keep all information updated
Report and manage, together with the Service Specialist and the Service Area Manager, any critical situation
Perform, for assigned instrumental lines, the customer's training in the start-up phase
Install, check and maintain the Instruments Connectivity
Check, maintain, and optimize an adequate stock of spare parts with the goal of obtaining a turnover rate defined by the company target
Interfacing regularly with the Service Area Manager to obtain information and provide feedback on their and team activities
Work in coordination with Help Line to qualify issues reported by customers
Work in coordination with Sales Rep to handle customer issues
Promote all Werfen initiatives with the customer
Manage and Maintain Instrument Connectivity and Interoperability with DMS and complex systems (Automation)
Remote Support for Networking and Interoperability Issues
Coordinates and supports RTZs in delivery for IT aspects
Maintains and cultivates relationships with IT managers
Networking/Key relationships
Service Area Manager
Help Line
Sales Representative
Application Specialist
Service Specialist
Customer
Customer IT Manager
Service Agency
RTZ
**Minimum Knowledge & Experience required for the position**:
High school in scientific/technical disciplines; Bachelor degree in technical disciplines
**Skills & Capabilities**:
Specific technical and scientific knowledge
Market and Customer knowledge
Market and Customer knowledge
Business and organization knowledge (roles, processes, )
Knowledge of SAP
Microsoft Office Package
Problem Solving
Leadership
Strong Networking Skills
IT Knowledge of Medical Workflow, Systems and Protocols
**Travel requirements**:
100% domestic - 10% international