Service Fulfilment Operations Internship

22 ore fa

Carugate, Italia IKEA A tempo pieno

**Job ID**: 265118

**Date posted**: 15/11/2024

**Chi sei**
- University degree (Logistics, Economics, Business Administration or related).
- Strong interest for Retail/home furnishing/supply chain/customer service.
- Confident and clear communication both in Italian and English.
- Good computer skills and good proficiency on Microsoft Office.
- Interest for analytical and numeric tasks and ability to identify required actions.
- Collaborative mind-set: good in building relationships within the organisation.

**Le tue responsabilità**

Together with the tutor you will be responsible for:

- controlling performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilisation, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability
- Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services.
- To analizing and maintain short and mid-term service and capacity parameters based on available forecasts
- Analizing the reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis
- Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes, and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

Unirsi al team IKEA ha molti vantaggi che vanno oltre all’opportunità di lavorare per un'azienda globale Farai parte di una cultura inclusiva guidata dai nostri valori, con processi strutturati. Inoltre, avrai accesso a:

- Rimborso spesa paria 850 EUR(lordi)
- Possibilità di smart working
- Servizio mensa con una vasta scelta di prodotti (molti dei quali sono biologici) completamente gratuita
- Portale di sconti e convenzioni aziendali dove troverai una gamma di prodotti e servizi per viaggi, tempo libero, tecnologia e molto altro;

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