Branch Manager

2 settimane fa

Milano, Italia DP World A tempo pieno

**Key Responsibilities**

**Customer satisfaction & Operational excellence**
- Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
- Communicate with concerned parties for the improvement of the process interfaces
- Escalation contact in case of issues/problems and ensure corrective/preventive actions

**Business Development**
- Coordinate implementation of new business with Sales
- Ensure local sales development
- Retain and develop branch accounts

**Management**
- People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR.
- Ensure proper interfaces Sales - Operations
- Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
- Ensure alignment with Product Managers, Sales Manager and Finance
- Responsible for adherence of QMS and all other standards.
- Adherence to Security/Safety Guidelines and external regulations
- Reporting and Statistics (Volumes, KPI‘s)

**Requirements**:
We are looking for a seasoned professional with 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence. Minimum 5 years’ experience in management with P&L responsibility.
- Successful management of all key stakeholder relationships including shareholders and external government agencies.
- Advanced knowledge of logistics process and security procedures and protocols.
- Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.
- Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.
- High level analytical, conceptual and problem-solving skills.
- Strong commitment to client service excellence with the ability to build solid relationships.

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