Claim and Dispute Manager

4 giorni fa

Provincia di Bergamo Lombardia, Italia LINK Mobility Group A tempo pieno

We are LINK Mobility, a leading international provider of mobile communications solutions, connecting businesses with their customers through innovative and reliable messaging technologies —_ because every communication matters_.

We're looking for a **skilled and driven Claim and Dispute Manager** to join our international _Routing Team_. This role is truly global — you’ll collaborate daily with colleagues across all LINK Mobility countries, playing a key role in maintaining the integrity and efficiency of our invoicing and supplier management processes.

**Your main challenges will include**:

- Reviewing incoming invoices to ensure accuracy and completeness.
- Identifying and resolving discrepancies or errors by liaising with internal teams and suppliers.
- Managing supplier disputes with professionalism and according to internal legal procedures.
- Coordinating with the Legal and Finance department to detect, escalate, and help prevent routing-related intercompany billing issues.
- Investigating the root causes of routing-related issues, identifying the suppliers involved, and taking preventive actions to avoid recurring disputes.
- Communicating in a clear, legal, and formal manner with external stakeholders, always in line with internal compliance policies and procedures.

**What we’re looking for**:

- A degree in Law or an equivalent legal background.
- Previous experience in the IT, Telecom, SaaS sector, or a strong willingness to learn the intricacies of the messaging business.
- Excellent organizational skills and the ability to independently drive processes to resolution.
- Strong interpersonal abilities to build effective working relationships with colleagues across different countries and departments.
- Fluent and professional written communication skills in English.

**Why join LINK Mobility?**

At LINK Mobility, you’ll be part of a dynamic and growing international company where your contribution will be both visible and valued. In this role, you’ll report to the Global Routing Team and work closely with the Legal Department, maintaining a dotted-line affiliation to ensure alignment with internal legal standards and practices. Your position will offer high visibility across the organization, as you collaborate daily with colleagues throughout Europe and beyond. We offer a flexible work environment, including the possibility of hybrid work up to three days a week, as well as benefits such as meal vouchers and an extended medical insurance plan that can also cover family members.

**LOCATION**: This position is open in **Italy** (Arezzo or Bologna), **Bulgaria**(Sofia), or **Poland**(Gliwice) — in any of our local offices.

**Deadline**:
30/06/2025, 16:59

**Contact person**:

- Angelica Spagoni
- HR Manager Italy

**Job area**:
IT

**Position type**:
Full time

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