Customer Service Representative

2 settimane fa

Torino, Italia Penumbra A tempo pieno

**# Innovation # Teamwork # Initiative** are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company - then join us and help us grow our teams that save lives every day.

We are a dynamic, rapidly growing company, and we are seeking a highly motivated **Customer Service Representative (f/m/d) to join our Italian office** for a maternity cover. This role offers an exciting opportunity to provide front-line support for customer inquiries and play a key role in supporting sales operations.

**What's In It For You**:

- ** Stay Active** - Enjoy an annual fitness subsidy to support your healthy lifestyle.
- ** Support & Well-Being** - Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
- ** Family First** - Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
- ** Vacation Time** - In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
- Smart Spending** - Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.**:

- Daily Meals Covered** - Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.**:

- ** A Team That Inspires** - Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
- ** Boost Your Investments** - Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
- ** Accident Insurance** - Stay protected with comprehensive accident insurance during all business trips.

**Main Responsibilities**:

- Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
- Utilize company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements - ensuring inventory availability and setting up customized defaults tailored to each customer’s needs
- Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
- Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
- Build and maintain strong, trust-based customer relationships through excellent service and proactive support
- Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
- Maintain and update customer databases with care and precision, supporting data integrity and process efficiency

**What We're Looking For**:

- Bachelor’s degree in Business, Marketing, or a related field preferred - an equivalent combination of education and relevant experience will also be considered
- Minimum of 2 years’ experience in Customer Service, Sales, or another customer-focused role
- Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems
- Advanced written and spoken English

As we require fluently English skills and the process will involve English speaking colleagues, we are looking forward to receiving **your CV in English**.

To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.

  • Customer Service Representative

    1 settimana fa

    Torino, Italia Dikton S.r.l. A tempo pieno

    Il nostro cliente, realtà internazionale operante nel settore della componentistica automotive per il segmento Heavy Duty, ci ha incaricati di ricercare un/una Customer Service Representative. **Posizione:**:La risorsa, inserita all’interno del team italiano e a riporto del Customer Service Manager, seguirà l’order management dalla fase di...

  • Junior Customer Service Representative

    1 settimana fa

    Torino, Italia A.e.c. Srl A tempo pieno

    **JUNIOR CUSTOMER SERVICE REPRESENTATIVE - STAGE** AEC Srl è attiva nella ricerca e sviluppo di componenti e cablaggi speciali per il settore Automotive, sviluppando i prodotti in tutte le fasi di design e prototipia fino ad arrivare alla produzione di serie. Al fine di supportare la crescita dell'azienda, stiamo cercando un Junior Customer Service...

  • Customer Support Representative

    3 settimane fa

    Torino, Italia Essence Coaching Group A tempo pieno

    Customer Support Representative - Romanian English Are you a Romanian‑speaking professional ready for a dynamic customer support role? We’re hiring a Customer Support Representative (Romanian English) to join our On‑Site team. This is a great opportunity to use your language skills to support a major international project. What You’ll Do: Deliver...

  • Customer Service Representative

    1 settimana fa

    Torino, Italia A.e.c. Srl A tempo pieno

    **CUSTOMER SERVICE REPRESENTATIVE - Categorie protette L 68/99** AEC Srl è attiva nella ricerca e sviluppo di componenti e cablaggi speciali per il settore Automotive, sviluppando i prodotti in tutte le fasi di design e prototipia fino ad arrivare alla produzione di serie. Al fine di supportare la crescita dell'azienda, stiamo cercando una risorsa...

  • Customer Service Representative

    4 giorni fa

    Torino, Italia A.e.c. Srl A tempo pieno

    **CUSTOMER SERVICE REPRESENTATIVE - Categorie protette L 68/99** AEC Srl è attiva nella ricerca e sviluppo di componenti e cablaggi speciali per il settore Automotive, sviluppando i prodotti in tutte le fasi di design e prototipia fino ad arrivare alla produzione di serie. Al fine di supportare la crescita dell'azienda, stiamo cercando una risorsa...

  • Customer Service Representative

    3 giorni fa

    Torino, Italia A.e.c. Srl A tempo pieno

    **CUSTOMER SERVICE SPECIALIST** AEC Srl è attiva nella ricerca e sviluppo di componenti e cablaggi speciali per il settore Automotive, sviluppando i prodotti in tutte le fasi di design e prototipia fino ad arrivare alla produzione di serie. Al fine di supportare la crescita dell'azienda, stiamo cercando un Customer Service Specialist. **Che cosa...

  • Field Service Representative

    2 giorni fa

    torino, Italia Altro A tempo pieno

    Field Service Rappresentative - Digital Building Join us to apply for the Field Service Representative - Digital Building role at Schneider Electric .Position Overview As a Field Service Representative, you will be responsible for providing on-site support and service for digital building solutions, ensuring customer satisfaction and operational...

  • Field Service Representative

    2 settimane fa

    Torino, Italia Schneider Electric A tempo pieno

    Field Service Rappresentative - Digital Building Join us to apply for the Field Service Representative - Digital Building role at Schneider Electric . Position Overview As a Field Service Representative, you will be responsible for providing on-site support and service for digital building solutions, ensuring customer satisfaction and operational efficiency....

  • Field Service Representative

    3 giorni fa

    Torino, Italia Schneider Electric A tempo pieno

    Field Service Rappresentative - Digital Building Join us to apply for the Field Service Representative - Digital Building role at Schneider Electric . Position Overview As a Field Service Representative, you will be responsible for providing on-site support and service for digital building solutions, ensuring customer satisfaction and operational efficiency....

  • Customer Support Representative

    2 settimane fa

    sant'ambrogio di torino, Italia Essence Coaching Group A tempo pieno

    Customer Support Representative - Romanian EnglishAre you a Romanian‑speaking professional ready for a dynamic customer support role? We’re hiring a Customer Support Representative (Romanian English) to join our On‑Site team. This is a great opportunity to use your language skills to support a major international project.What You’ll Do: Deliver...