Sr Solution Consultant, IT Operations Management

**Company Description**:
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is seeking IT Operations Management (ITOM) specialists and architects with a focus on hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The ITOM specialist/architect will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist/architect will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform. This is a hand on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role**:

Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
- Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
- Strong alignment with product management and engineering teams on roadmap and field feedback.
- Assist the sales personnel in the qualification of Enterprise customer needs and performing pre demo needs analysis
- Provide mentoring and training to peers and other colleagues in the organization.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
- Responding to Request for Information/Proposal documents
- Staying current on product developments/releases to a level required for demo and PoV/PoC
- Supporting Marketing events - user conferences, trade shows, webinars etc
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
- Serve as regional team lead to lead practice activities when called upon.
- In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment**Qualifications**:
**In order to be successful in this role, we need someone who has**:

- Experience with enterprise architecture domains
- Experience and very strong hands on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.
- Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
- Solid IT Ops experience in storage, network and compute of enterprise environments
Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
- Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp
- Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process).
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
- Exceptional communication and presentation skills to include technical and business concepts.
- Fluent in Italian and English

**Additional Information**:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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