Sr. Key Account Manager, Lego Certified Stores

We are looking for a LEGO Certified Stores (LCS) Senior Key Account Manager to support the LCS development in the market.

This is a significant role for the Italian market, with responsibility to develop the LCS network leading the retail operation and negotiation with the franchise partner. You will be part of an international and diverse team

**Core Responsibilities**
- LEGO Certified Store business development:
- Define the store network development strategy for the market mapping out the opportunities to build Certified Stores considering the overall market potential, distribution points and LEGO Brand penetration- Business planning- Take ownership for the yearly business plans for each store and lead yearly business plan meetings with respective Country Manager and Sales Leadership team, and store operator to establish shared expectations of business performance- LCS Operator management:
- Build strong relationships with LEGO Certified Store operator as well as building strong relationships with LEGO key stakeholders- LCS operation excellence:
- Store opening excellence-
- Roll out and governance of the Store Operating Manual-
- Define assortment and implement Visual Merchandising guidelines- Training:
- Organize store managers training to secure the store is operated according to LEGO guidelines and expectations.-
- Implement Customer Satisfaction Tracking- Marketing:
- Guide and support the LCS operator to implement the defined marketing activities for the full year**Do you have what it takes?**- Comprehensive understanding of the Retail sector and store operation- Required 3-5years of working experience in an existing Franchise system or Branded retail industry- Strong commercial skills and financial acumen- Ability to navigate in complex organization- Strong intercultural skills - you can communicate and collaborate with people from different hierarchical levels and cultural backgrounds- Peer-to-peer leadership- Innovator and creative problem solver with ability to work under pressure during seasonal picks- Happy to travel frequently mainly across Italy plus internationally (2x per year)- Fluency in English

**What’s in it for you?**

**Here are some of what to expect**:
**Family Care Leave - **We offer enhanced paid leave options for those important times.**Insurances - **All colleagues are
- ** **covered by our life and disability insurance which provides protection and peace of mind.**Wellness** - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.**Colleague**
**Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.**Bonus **- We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.**Your workplace - **Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Thank you for sharing our global commitment to Children’s Rights.

**Just imagine building your dream career.**

**Then make it real.**

**Join the LEGO**®
** team today.**

**Location**
- Lainate Sales Office, Milano, Italy

**Job ID**
- 3-5851

**Category**
- Sales, Marketing & Product Management