Quality Executive

4 giorni fa

Milano, Italia Armani Hotel Milano A tempo pieno

**Armani Hotel Milano** is a stunning 5-star luxury hotel that beautifully blends sophisticated elegance with mínimalist design, creating a welcoming atmosphere where comfort meets style. Located right in the heart of Milan’s vibrant fashion district, our hotel offers guests refined dining, a peaceful spa retreat, and personalized service tailored to every individual’s needs.
We’re excited to welcome a passionate and detail-oriented **Quality Executive** to join our team and help us continue delivering exceptional guest experiences and ongoing improvements.

Be part of a world-renowned luxury brand where excellence and sophistication define our guest experience. At **Armani Hotel Milano**, you will work in a dynamic and inclusive environment where your skills will be valued and developed.

**Key Responsibilities**:

- Gather and compile data from relevant sources including guest feedback platforms (Guest Surveys, Comment Cards, Expedia, TripAdvisor, etc.).
- Answer to online reviews and surveys; use of the platform REVIEWPRO
- Analyze collected data to highlight key achievements and identify areas needing improvement.
- Collaborate with EXCOM and Heads of Departments (HODs) to implement remedial actions in areas of concern.
- Conduct regular departmental visits to support HODs in addressing quality matters and process improvements.
- Provide coaching, guidance, and support across the hotel to enhance both Guest and Associate Engagement.
- Deliver monthly and yearly comparative performance analysis reports, showcasing trends and improvements.
- Champion continuous process improvement by recommending necessary changes to processes or products to EXCOM and HODs.
- Oversee the effective use of the Guest Lifestyle System (GLS) across departments for proper incident and service request documentation.
- Support Department Leaders and EXCOM in the implementation, tracking, and reporting of improvement plans.
- Review and analyze the LQA and Forbes reports we receive after the audits
- Organize and supervise self-audits in line with management directives to maintain service and quality standards (MY LQA VERIFICATION)
- Communicate and cooperate with the Quality Corporate Office in Dubai, attending calls and actively participating to the activities they implement
- Support the General Manager in his daily activities

**Qualifications & Competencies**:

- Previous experience in a similar quality or guest experience role, preferably in luxury hospitality.
- Fluency in English and Italian; additional languages are an advantage.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Passion for excellence, attention to detail, and a proactive approach to quality improvement.

**Benefits**:

- Meals provided in the staff restaurant
- Uniform and laundry service
- Exclusive discounts at Armani stores
- Access to corporate benefits via the company app

Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 12 mesi

Benefit:

- Assicurazione sanitaria
- Mensa aziendale

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