Project Manager Customer Care Management Posizione Internazionale
3 giorni fa
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation** **Posizione**: **TASK** Together with the team, you will: **initiate, plan, lead, control, deliver**and** successfully complete strategic cross-divisional and international projects**and programs **coordinate priorities and resources** across different countries and teams, ensuring timely and effective delivery **introduce and tailor project management methods** (Lean, Scrum, Waterfall) based on each project’s needs **set up**and **lead decision-making boards**, challenge stakeholders, and leverage synergies to create business value **create business cases**, evaluate cost-benefit, and make decisions that boost our international growth **ENVIRONMENT**: As a key player in our international CCM matrix organization, you will: contribute significantly to shaping the future structure and strategy of our international service landscape work in a highly dynamic, international team with flat hierarchies and direct communication collaborate with colleagues and stakeholders from France, Germany, Italy, and Poland be involved in transformation initiatives, bringing together diverse perspectives and cultures have the autonomy and freedom to define and implement new tools, methods, and project styles **Requisiti**: **EXPERIENCE & SKILLS** completed university degree or commercial apprenticeship solid experience in managing complex, international and cross-functional projects strong knowledge of project methodologies (Lean, Scrum, Waterfall, Scorecard, etc.) proven ability to think both strategically and operationally with an entrepreneurial mindset **English**minimum **B2** level strong stakeholder management and decision-making skills analytical mindset and ability to build and assess business cases inspiring project leader and a strong communicator who empowers and motivates teams building trust quickly and lead with empathy, integrity, and authenticity enjoy guiding diverse teams, fostering creativity, and driving projects with passion and vision **Altre informazioni**: **WHY JOIN US?** - Have a passion for Customer Service - Be part of a major transformation journey and influence change from the inside - Enjoy flat hierarchies, an open culture, and an international work environment - At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution - Any questions?_ **INFO UTILI PER CANIDATI RESIDENTI IN ITALIA**: **Sede di lavoro**: Via Adua 33, Valdengo (Biella) [_NB: non servita da mezzi pubblici - è necessaria l’auto]_ **Ibrido**: ibrida (da valutare rientri settimanali o mensili in base a distanza km - no 100% full remote) **Orario**:full-time 40h settimanali (lunedì-venerdì) **Contratto**: tempo indeterminato | **CCNL Commercio** **RAL: 35-45K** Benefit: bonpRist - Ristorante interno aziendale (tariffa agevolata)
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Valdengo, Italia bonprix S.r.l. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We...
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Valdengo, Italia bonprix S.r.l. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. **Posizione**: **Your tasks**: You will be the counterpart of day-to-day exchanges with service providers about quality monitoring. You will...
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Valdengo, Italia bonprix S.r.l. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We...
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