Process Manager Customer Care Management Posizione Internazionale
3 giorni fa
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation** **Posizione**: **TASKS**: ️ develop and implement **international process management standards** ️ optimize procedures ️ validate business cases to improve **customer satisfaction**as well as **in-house and service provider quality** ️ establish **process control** ️ define **KPIs** ️ integrate the "**voice of the customer"** **INFO UTILI PER CANDIDATI RESIDENTI IN ITALIA**: **Sede di lavoro**: Via Adua 33, Valdengo (Biella) [_NB: non servita da mezzi pubblici - è necessaria l’auto]_ **Ibrido**: ibrida (da valutare rientri settimanali o mensili in base a distanza km - no 100% full remote) **Orario**:full-time 40h settimanali (lunedì-venerdì) **Contratto**: tempo indeterminato | **CCNL Commercio** **RAL: 36-45K** **Requisiti**: **EXPERIENCE & SKILLS** proficient in **process management** and **optimization methods** familiar with **customer care processes** strong understanding of **KPIs** and **interdependencies** skilled in **root cause analysis** and deriving **improvement options** **English**minimum **B2** level **entrepreneurial mindset** **holistic thinking** solution-focused **team player** with a stong **quality&customers focus** **experienced** and enjoy working in an **intercultural team** setup thrive to work in a **highpaced**, sometimes **stressful,** and **changing environment** **Altre informazioni**: **ENVIRONMENT** As a key player in our international CCM matrix organization, you will: work in a **International matrix organization** collaborating closely with Colleagues from: - France - Germany - Italy - Poland have an important **impact on our international process standards**while keeping a balance between: - process quality - costs **WHY JOIN US?**: - Have a passion for Customer Service - Be part of a major transformation journey and influence change from the inside - Enjoy flat hierarchies, an open culture, and an international work environment - At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution Benefit: bonpRist - Ristorante interno aziendale (tariffa agevolata)
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Valdengo, Italia bonprix S.r.l. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. **Posizione**: **Your tasks**: You will be the counterpart of day-to-day exchanges with service providers about quality monitoring. You will...
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Valdengo, Italia bonprix S.r.l. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We...
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Valdengo, Italia bonprix S.r.l. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We...
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Service Provider Coordinator
2 settimane fa
Valdengo, Italia bonprix S.r.l. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We...
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Valdengo, Italia bonprix S.r.l. A tempo pienoFonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB **Posizione**: **This is what your job entails** Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all...
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Valdengo, Italia bonprix Srl A tempo pienoUn'importante azienda di servizi in Piemonte cerca un assistente clienti per fornire supporto diretto e personalizzato. Il candidato ideale sarà responsabile di creare esperienze memorabili per i clienti, risolvere richieste tramite diversi canali e gestire la documentazione e le pratiche del cliente. Il ruolo richiede capacità di gestione e una forte...
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Valdengo, Italia bonprix Srl A tempo pienoTASK:sar ai la voce e il volto di Hubrise verso i clienti finali in modo diretto e personalizzato: non si tratta solo di assistenza, si tratta di creare esperienze memorabilioffrirai supporto multi-channel (telefono, e-mail, chat, social media) risolvendo in modo professionale, tempestivo ed efficiente le richieste dei Clientiti occuperai anche di back...
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Customer care specialist bilingue | tedesco
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valdengo, Italia bonprix Srl A tempo pienoTASK:sar ai la voce e il volto di Hubrise verso i clienti finali in modo diretto e personalizzato: non si tratta solo di assistenza, si tratta di creare esperienze memorabilioffrirai supporto multi-channel (telefono, e-mail, chat, social media) risolvendo in modo professionale, tempestivo ed efficiente le richieste dei Clientiti occuperai anche di back...
