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Associate Sales Process Specialist
3 settimane fa
Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
- Coordinates pre
- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
- Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
- Applies experience and skills to complete assigned work within own area of expertise
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
- Meet established timelines for pre-and post-sales activities.
- Works with a moderate degree of supervision Performs other duties as directed.
LI-ZK1
LI-Hybrid
- High school diploma.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
- Under 1 years of related experience in sales support and/or sales processes management or similar.
- Business acumen and a sufficient understanding of business sales processes.
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources.
- Strong communication and administrative skills.
- Fluent Italian language and advanced English language level.
- Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
**Mission**:Working for a safer world
Within our Appliances, HVAC and Lighting (AHL), our vision is to enable safe and high performing products to enter the global markets by providing industry leading safety, performance and expert services to our clients. The goal of AHL is to add value to our clients with expert knowledge of global markets and risk mitigation through scientific leadership. The AHL is focused on delivering a total solution package to cover full product life cycle services - from product concept design to recycling - and a customizable, comprehensive portfolio of services to our customers.
